Hybrid Help Desk Technician – IT Support

Qcells EPC; Houston (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

HanwhaQcellsUSA Corp (QcellsUSA) in Houston, TX is seeking a diligent Help Desk Support Technician to provide critical IT support to a diverse user base. The role ensures timely resolution of technical issues and smooth daily IT operations, reporting to the Director of Digital Innovation.

The position is full-time, on-site with hybrid options, Monday–Friday, 8:00 AM–5:00 PM, with up to 10% travel. Applicants must be authorized to work in the United States; visa sponsorship is not available.

Qualifications

• High school diploma or equivalent; bachelor’s degree in computer science or related field preferred.
• Proven experience (2+ years) in a help desk support role or similar IT support position.
• Strong proficiency in troubleshooting hardware, software, and network issues.
• Experience with Microsoft Office 365 administration and support is highly desirable.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Serve as the first point of contact for IT support within the organization.
• Install, configure, and deploy computer software, hardware, networks, and peripheral equipment.
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.
• Conduct user training sessions on basic IT functions and applications.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document support activities, resolutions, and troubleshooting steps.
• Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.
• Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.

Skills

Help desk experience

Windows OS

Office 365

Networking basics

Customer service

Education

High School Diploma

Bachelor’s degree in Computer Science (preferred)

Tools

Microsoft Office 365

Job description

HanwhaQcellsUSA Corp (QcellsUSA) in Houston, TX is seeking a diligent Help Desk Support Technician to provide critical IT support to a diverse user base. The role ensures timely resolution of technical issues and smooth daily IT operations, reporting to the Director of Digital Innovation.

The position is full-time, on-site with hybrid options, Monday–Friday, 8:00 AM–5:00 PM, with up to 10% travel. Applicants must be authorized to work in the United States; visa sponsorship is not available.