Hybrid Help Desk Technician — IT Support & Training

Qcells; Houston (TX); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Hanwha Qcells USA Corp (Qcells USA) in Houston, TX seeks a Help Desk Support Technician to provide frontline IT support for a diverse user base. The role requires 2+ years of experience, strong troubleshooting skills, and proficiency with Windows and macOS.

You will install and configure software, assist users, and help maintain IT assets. The position is full-time and hybrid, reporting to the Director of Digital Innovation.

Qualifications

• High school diploma or equivalent; bachelor’s degree in computer science or related field preferred.
• 2+ years of experience in a help desk support role or similar IT support position.
• Strong proficiency in troubleshooting hardware, software, and network issues.
• Experience with Microsoft Office 365 administration and support is highly desirable.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Serve as the first point of contact for IT support within the organization.
• Install, configure, and deploy computer software, hardware, networks, and peripheral equipment.
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.
• Conduct user training sessions on basic IT functions and applications.
• Collaborate with other IT team members to resolve complex technical issues.
• Document support activities, resolutions, and troubleshooting steps.
• Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.
• Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree in CS or related field

Tools

Office 365

Windows

macOS

Job description

Hanwha Qcells USA Corp (Qcells USA) in Houston, TX seeks a Help Desk Support Technician to provide frontline IT support for a diverse user base. The role requires 2+ years of experience, strong troubleshooting skills, and proficiency with Windows and macOS.

You will install and configure software, assist users, and help maintain IT assets. The position is full-time and hybrid, reporting to the Director of Digital Innovation.