Hybrid Help Desk Tech (Tier 2) – Madison, WI

Experis Technology Group; Madison (WI); Hybride; USD 30 000 - 34 000; Plein temps

Résumé du poste

ManpowerGroup is seeking a Help Desk specialist in Madison, WI. The role is hybrid, requiring at least 50% onsite and rotating with remote weeks; onboarding begins onsite. The position is paid $22–$25 per hour on W2 and lasts 6+ months with potential extension or conversion.

Responsibilities include initial customer contact, ticket documentation, remote troubleshooting, Tier 2 support responsibilities, and maintaining Knowledge Base content for cross-team consistency.

Qualifications

• Three or more years of help desk experience.
• Experience supporting Windows 11, Microsoft 365, and Apple devices.
• Familiarity with endpoint security practices and standard support procedures.
• Strong troubleshooting skills and ability to resolve basic software deployments.

Responsabilités

• Serve as the first point of contact via phone, email, ticketing system, and walk-ins.
• Document all interactions and outcomes with resolution logs.
• Perform remote troubleshooting to determine solutions.
• Manage tickets in a timely manner and provide Tier 2 support as needed.
• Develop and maintain Knowledge Base content for consistency.

Connaissances

Troubleshooting

End-user support

Outils

Windows 11

Microsoft 365

Apple devices

Description du poste

ManpowerGroup is seeking a Help Desk specialist in Madison, WI. The role is hybrid, requiring at least 50% onsite and rotating with remote weeks; onboarding begins onsite. The position is paid $22–$25 per hour on W2 and lasts 6+ months with potential extension or conversion.

Responsibilities include initial customer contact, ticket documentation, remote troubleshooting, Tier 2 support responsibilities, and maintaining Knowledge Base content for cross-team consistency.