Hybrid Health Care Client Success Manager

UnitedHealthcare; Phoenix (AZ); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealthcare is seeking a dedicated hybrid Service Account Manager to support the Arizona State Retirement System (ASRS). This on-site role in Phoenix includes potential remote work and requires coordinating with client staff to ensure superior service, data accuracy, and timely issue resolution.

Responsibilities include triaging issues, managing escalations, and preparing reports while maintaining strong client relationships and adherence to policy.

Qualifications

• 2+ years of account management experience.
• 2+ years of health care industry experience.
• Proficiency with Microsoft Word, Excel, Outlook, and presentation tools.

Responsibilities

• Establish and maintain effective relationships with client, staff, and internal team members.
• Provide first-level triage for escalated issues.
• Investigate and manage escalated member-level issues and communicate outcomes.
• Document and track all issues in the issue tracking database.
• Act as liaison between internal and external customers to support issue resolution and trends.
• Provide on-site support and guidance to a large or complex client.

Skills

Account management

Healthcare industry experience

Communication skills

Data entry accuracy

Travel readiness

Education

High School Diploma

Tools

Microsoft Office

Job description

UnitedHealthcare is seeking a dedicated hybrid Service Account Manager to support the Arizona State Retirement System (ASRS). This on-site role in Phoenix includes potential remote work and requires coordinating with client staff to ensure superior service, data accuracy, and timely issue resolution.

Responsibilities include triaging issues, managing escalations, and preparing reports while maintaining strong client relationships and adherence to policy.