Customer Service Specialist

Brown-Forman Corporation; Town of Poland (NY); Hybrid; USD 31,654 - 42,206; Full time

Job summary

Brown‑Forman Corporation is seeking an experienced Order Management professional to oversee end-to-end processes for international customers and distributors. You will process orders via SAP, track fulfillment, and collaborate with logistics partners to ensure on-time deliveries.

The role is hybrid, based at our Warsaw office with Friday remote work. Strong communication, data-driven decision making, and the ability to manage multiple tasks are essential for success.

Qualifications

• Minimum two years of relevant experience in operations within an international business environment, preferably in customer service, order management, or supply chain.
• Experience working within a changing and dynamic environment.
• Demonstrated ability to make independent decisions based on logical assumptions and factual data.
• Experience with a supply chain system, ideally SAP.
• Fluency in English, both spoken and written.

Responsibilities

• Serve as a single point of contact for dedicated international business customers and distributors.
• Respond to customer requests and queries related to their orders and logistics, primarily via email.
• Build and maintain strong relationships with distributors, becoming a trusted advisor in supply chain and order management areas.
• Communicate with logistics providers and supply chain partners regarding order status inquiries.
• Cooperate with Brown‑Forman’s internal departments, providing and exchanging information on customer orders and stock situations.
• Receive, validate, and process orders for customers through the SAP ERP system.
• Track order fulfillment progress, identify risks, and propose changes to ensure on-time deliveries.
• Proactively seek opportunities to update orders, prevent delays, and ensure on-time shipments.
• Process and issue order documentation according to established timelines.
• Ensure high quality of customer and order master data.
• Use multiple reports (e.g., production plans, planned shipment reports) and other information sources for proactive order management.

Skills

Fluent English

Tools

SAP

Job description

In this role, you will be responsible for end‑to‑end order management across assigned markets, ensuring operational excellence, strong stakeholder relationships, and timely, accurate execution of all customer service activities. You will support supply chain processes, coordinate with internal teams, and maintain exceptional service levels for our customers. This is an office/hybrid role (four days a week at the Warsaw office, Fridays working from home).

Responsibilities

• Serve as a single point of contact for dedicated international business customers and distributors.
• Respond to customer requests and queries related to their orders and logistics, primarily via email.
• Build and maintain strong relationships with distributors, becoming a trusted advisor in supply chain and ordermanagement areas.
• Communicate with logistics providers and supply chain partners regarding order status inquiries.
• Cooperate with Brown‑Forman’s internal departments, providing and exchanging information on customer orders and stock situations.
• Receive, validate, and process orders for customers through the SAP ERP system.
• Track order fulfillment progress, identify risks, and propose changes to ensure on‑time deliveries.
• Proactively seek opportunities to update orders, prevent delays, and ensure on‑time shipments.
• Process and issue order documentation according to established timelines.
• Ensure high quality of customer and order master data.
• Use multiple reports (e.g., production plans, planned shipment reports) and other information sources for proactive order management.

Qualifications

• Minimum two years of relevant experience in operations within an international business environment, preferably in customer service, order management, or supply chain.
• Experience working within a changing and dynamic environment.
• Demonstrated ability to make independent decisions based on logical assumptions and factual data.
• Experience with a supply chain system, ideally SAP.
• Fluency in English, both spoken and written.

What Makes You Unique

• Exceptional communication skills (influencing, listening, written).
• Ability to build strong relationships at all levels with strong stakeholder awareness.
• Collaborative team player with conflict management skills.
• Excellent time‑management skills.
• Capacity to manage and coordinate multiple tasks simultaneously.
• Attention to detail and high work quality.
• Adaptable, flexible, and resilient.

What We Offer

Total Rewards at Brown‑Forman is designed to engage our people and ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We provide a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Equal Opportunity Employment

Brown‑Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown‑Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Accommodations are available upon request, including an interpreter.