Hybrid Financial Clearance & Patient Access Specialist

City of Hope; Irwindale (CA); Hybrid; USD 42,000 - 58,000; Full time

Job summary

City of Hope in California is seeking a Referral Coordinator to support insurance authorizations, pre-registration, and patient service tasks within a hybrid work setting.

The role requires handling prior authorizations, patient communications, EMR use (EPIC), and coordinating with payers and care teams to ensure smooth patient flow. Excellent communication, high accuracy, and customer service mindset are essential as you balance multiple priorities in a fast-paced cancer center environment.

Qualifications

• High School Diploma or GED required.
• Healthcare pre-registration/referral experience preferred (3 years).
• EMR experience required (EPIC preferred).
• Strong communication and customer-service skills required.

Responsibilities

• Referral coordination: obtain prior authorization, coordinate for procedures, communicate with payers and physicians.
• Pre-registration: collect and verify demographic, financial, and insurance information; facilitate pre-registered accounts.
• Customer service: greet patients, serve as liaison across departments, manage changing priorities calmly.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

City of Hope in California is seeking a Referral Coordinator to support insurance authorizations, pre-registration, and patient service tasks within a hybrid work setting.

The role requires handling prior authorizations, patient communications, EMR use (EPIC), and coordinating with payers and care teams to ensure smooth patient flow. Excellent communication, high accuracy, and customer service mindset are essential as you balance multiple priorities in a fast-paced cancer center environment.