Hybrid Field Services Scheduler & Operations Liaison

US10 Air Products and Chemical

Allentown (Lehigh County)

Hybrid

USD 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Affordable medical, dental, and vision

401(k) retirement plan with immediate

Paid vacation, holidays, and sick time

Paid parental leave

Adoption assistance

Flexible Spending Accounts

Health Savings Account

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products is seeking a Project Coordinator for the APEX Desk to manage daily scheduling and coordination of technicians, equipment, and resources nationwide. You will partner with Sales, Logistics, and Operations to ensure safe, efficient work, track schedules, resolve issues, and maintain accurate records in SAP, with a hybrid schedule and on-call rotation.

This role rewards proactive problem solving, customer focus, and the ability to balance competing priorities in a fast-paced,

Qualifications

Bachelor’s degree in business, Operations, Logistics, Engineering, or a related field (preferred).
Strong leadership, organizational, and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Self-motivated team player with a positive attitude and commitment to operational excellence.
Proficiency with Microsoft Office applications and business systems.
Scheduling, dispatching, or workforce planning experience.
Experience in field service operations, transportation, logistics, terminal operations, industrial services, or related industries.
SAP experience (preferred).

Responsibilities

Partner with the APEX Sales team to support customer opportunities from initial request through execution.
Provide operational expertise and resource availability information to assist Sales in developing solutions that meet customer requirements.
Support customers throughout job execution by serving as a key operational contact and ensuring timely communication of schedule updates, resource changes, and job status.
Work closely with field technicians, Logistics, and Operations teams to resolve customer issues and support successful project execution.
Help ensure a positive customer experience by providing responsive, professional support before, during, and after service delivery.
Develop and manage nationwide schedules for APEX technicians and equipment, assigning resources based on qualifications, DOT hours, availability, workload, vacation schedules, equipment maintenance status, location, and job requirements.
Monitor resource utilization and optimize scheduling to maximize efficiency and operational performance, partnering with leadership to address outages, resource constraints, emergencies, and changing customer requirements.
Coordinate product and equipment needs with Logistics and internal support teams while maintaining forecasting and planning systems to ensure operational readiness and effective communication across field personnel, Operations, Logistics, and leadership.
Drive continuous improvement by identifying process enhancements and sharing operational best practices.
Maintain accurate job and operational records, including collecting, reviewing, and reconciling field documentation for invoicing and processing employee timecards for approval.
Manage technician training records and site-specific training, partnering with EHS and Operations to maintain current employee qualifications and certifications.
Utilize SAP and other business systems to create work orders, maintain records, and support operational activities.