Dynamic 24/7 Field Operations Coordinator

Air Products and Chemicals, Inc.; Allentown (Lehigh County); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

401(k) with immediate vesting

Paid vacation and holidays

Paid parental leave

Adoption assistance

Flexible Spending Accounts

Health Savings Account

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products and Chemicals, Inc. is seeking a Project Coordinator for the APEX Desk to coordinate nationwide scheduling of technicians and equipment, serve as a primary operations liaison, and support sales with solution development for customer opportunities.

The role emphasizes safety, efficiency, and strong communication across field teams, logistics, and operations. The position features a hybrid schedule, on-call rotations, and 24/7 operations support.

Qualifications

• Bachelor’s degree in business, operations, logistics, engineering, or related field.
• Strong leadership, organizational, and interpersonal skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Partner with the APEX Sales team to support customer opportunities from initial request through execution.
• Provide operational expertise and resource availability information to assist Sales in developing solutions that meet customer requirements.
• Support customers throughout job execution by serving as a key operational contact and ensuring timely communication of schedule updates, resource changes, and job status.
• Work closely with field technicians, Logistics, and Operations teams to resolve customer issues and support successful project execution.
• Help ensure a positive customer experience by providing responsive, professional support before, during, and after service delivery.
• Develop and manage nationwide schedules for APEX technicians and equipment, assigning resources based on qualifications, DOT hours, availability, workload, vacation schedules, equipment maintenance status, location, and job requirements.
• Monitor resource utilization and optimize scheduling to maximize efficiency and operational performance, partnering with leadership to address outages, resource constraints, emergencies, and changing customer requirements.
• Coordinate product and equipment needs with Logistics and internal support teams while maintaining forecasting and planning systems to ensure operational readiness and effective communication across field personnel, Operations, Logistics, and leadership.
• Drive continuous improvement by identifying process enhancements and sharing operational best practices.
• Maintain accurate job and operational records, including collecting, reviewing, and reconciling field documentation for invoicing and processing employee timecards for approval.
• Manage technician training records and site-specific training, partnering with EHS and Operations to maintain current employee qualifications and certifications.
• Utilize SAP and other business systems to create work orders, maintain records, and support operational activities.

Skills

Leadership

Organizational skills

Interpersonal skills

Verbal and written communication

Multi-tasking

Problem solving

Microsoft Office

Scheduling/dispatch

Workforce planning

SAP proficiency

Education

Bachelor's degree in business, Operations, Logistics, Engineering, or related field

Tools

SAP

Job description

Air Products and Chemicals, Inc. is seeking a Project Coordinator for the APEX Desk to coordinate nationwide scheduling of technicians and equipment, serve as a primary operations liaison, and support sales with solution development for customer opportunities.

The role emphasizes safety, efficiency, and strong communication across field teams, logistics, and operations. The position features a hybrid schedule, on-call rotations, and 24/7 operations support.