Hybrid Federal Benefits CSR — Enrollee Support

FedPoint; Newington (NH); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k match

Annual bonus

Paid time off

Health benefits

Parental leave

Tuition reimbursement

Job summary

FedPoint in Portsmouth, NH offers a hybrid Customer Service Call Center Representative role, supporting federal employees in a fast-paced, secure environment.

The position requires a high school diploma, 6 months of call center or 2+ years of customer service experience, and training includes 4.5 weeks in-person. You will handle inbound/outbound calls, assist with account updates, billing questions, and claims inquiries, ensuring a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• At least 6 months of high-volume call center experience or 2+ years of customer service experience.
• Experience using web-based service systems; familiarity with CRM and work distribution systems preferred.
• Strong verbal communication skills and comfort working in a fast-paced, structured environment.
• Ability to multitask across multiple systems while maintaining accuracy.
• Ability to attend full (in-person) 4.5 week training beginning October 30, 2026.

Responsibilities

• Support FLTCIP (Federal Long-Term Care) enrollees by responding to service inquiries via phone and our Customer Support Center
• Educate callers, process transactions, and troubleshoot issues using web-based, CRM, and case management systems
• Document all interactions accurately and in compliance with HIPAA and program guidelines
• Conduct outbound calls to gather information or support business needs
• Provide clear, accurate, and timely information while following all privacy and security protocols
• Maintain reliability in attendance, schedule adherence, and availability during scheduled shifts
• Participate in our formal career track, including required Long Term Care certification within 9 months of employment

Skills

Strong verbal communication

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM systems

Web-based service systems

Work distribution systems

Job description

FedPoint in Portsmouth, NH offers a hybrid Customer Service Call Center Representative role, supporting federal employees in a fast-paced, secure environment.

The position requires a high school diploma, 6 months of call center or 2+ years of customer service experience, and training includes 4.5 weeks in-person. You will handle inbound/outbound calls, assist with account updates, billing questions, and claims inquiries, ensuring a seamless customer experience.