Hybrid Call Center Pro - Member Services

Hanscom Federal Credit Union; Littleton (MA); Hybrid; USD 63,697,000 - 79,629,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Student Loan Paydown

Paid Sick Leave

Paid Vacation

Hybrid Schedule

Career Growth

Job summary

Hanscom Federal Credit Union is seeking a Call Center Agent in Massachusetts. You will handle member inquiries, verify identities, process transactions, and provide guidance on products and services while aiming to resolve issues at first contact. A hybrid work arrangement supports work-life balance.

Required 1-2 years in a related call center role and a high school diploma or equivalent. The role offers competitive pay, benefits, and ongoing development within a member‑focused environment.

Qualifications

• 1-2 years of similar or related call center experience.
• High school degree or equivalent.

Responsibilities

• Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
• Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Take ownership of member concerns and resolve member issues at first point of contact.
• Responsible for achievement of personal performance productivity targets.
• Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member.

Education

High School Diploma or equivalent

Job description

Hanscom Federal Credit Union is seeking a Call Center Agent in Massachusetts. You will handle member inquiries, verify identities, process transactions, and provide guidance on products and services while aiming to resolve issues at first contact. A hybrid work arrangement supports work-life balance.

Required 1-2 years in a related call center role and a high school diploma or equivalent. The role offers competitive pay, benefits, and ongoing development within a member‑focused environment.