Hybrid ERP Business Analyst & Solutions Liaison

MetroPower; Tucker (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

MetroPower is seeking a Business Analyst to collaborate with stakeholders, document business requirements, and translate them into functional and technical specifications. The role involves creating wireframes, process flow diagrams, and coordinating with project teams to ensure effective implementation and defect-free systems.

The candidate will assist in testing, develop comprehensive documentation, and serve as a liaison between business and IT.

Qualifications

• Bachelor’s degree (or equivalent) from an accredited institution.
• Must live within 30 miles of Tucker, GA.
• Hybrid- 3-4 days in office.
• 3-5 years’ experience in a business analyst role.
• Communicate effectively with external parties as needed representing the company in a positive, professional manner.
• Basic understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR).
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across all PPC companies.
• Excellent presentation, facilitation, organization, and team collaboration skills.
• Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
• Experience in generating process documentation and reports.
• Forward-thinking and works effectively with stakeholders to define business and systems requirements for new technology implementations.
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Being persistent and showing perseverance in achieving concrete and tangible results out of personal responsibility.
• Strong working knowledge of relevant Microsoft applications, including Visio
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features
• Lead user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post‑go‑live support dependency.
• Design and deliver instructor‑led training, live system demos, and UAT walkthroughs to support new implementations, enhancements, and process changes.
• Support change management efforts by reinforcing new processes through structured training and follow‑up sessions.
• Create and maintain comprehensive test scripts, training documentation, including user guides, step‑by‑step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.
• Other general IT duties as assigned or needed.

Responsibilities

• Translate business requirements into functional and technical specifications.
• Create wireframes, mockups, and process flow diagrams.
• Coordinate with project teams to ensure solutions meet requirements.
• Assist in testing and validation of new systems.
• Document user stories, use cases, and specs.
• Act as liaison between business and IT teams to ensure clear communication.
• Lead user training and develop training materials.

Skills

Business analysis

Stakeholder management

Requirements gathering

Process modeling

UAT coordination

Communication

Visio

Microsoft Office

SDLC & Agile

Education

Bachelor’s degree (or equivalent)

Tools

IFS ERP

CRM systems

Job description

MetroPower is seeking a Business Analyst to collaborate with stakeholders, document business requirements, and translate them into functional and technical specifications. The role involves creating wireframes, process flow diagrams, and coordinating with project teams to ensure effective implementation and defect-free systems.

The candidate will assist in testing, develop comprehensive documentation, and serve as a liaison between business and IT.