Hybrid Enterprise Systems & Reporting Analytics Lead

Arctiq: Intelligent Architecture; Center Square (PA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Arctiq is seeking a Business Analyst focused on Enterprise Systems & Reporting to partner with stakeholders and technology teams. This role improves processes, optimizes reporting, and ensures information is delivered accurately across ERP, CRM, AMS, and other enterprise apps.

The ideal candidate will document requirements, support system enhancements, and help ensure data quality while working in a hybrid setup from our Alexandria, VA office.

Qualifications

• 5+ years of experience as a Business Analyst or similar role supporting enterprise business applications.
• Proven experience gathering, documenting, and validating business and functional requirements.
• Strong ability to analyze current-state business processes and recommend process improvements that increase efficiency and data accuracy.
• Experience facilitating stakeholder interviews, discovery sessions, workshops, and requirements-gathering meetings.
• Demonstrated ability to translate business needs into clear functional specifications, user stories, process flows, and acceptance criteria.
• Experience supporting software implementations, system enhancements, or digital transformation initiatives through the full project lifecycle.
• Strong analytical and problem-solving skills with the ability to evaluate complex business processes and identify practical solutions.

Responsibilities

• Partner with business stakeholders to understand operational processes, business challenges, and reporting needs.
• Gather, document, and validate business and functional requirements for system enhancements and new initiatives.
• Analyze existing business processes and identify opportunities to improve efficiency, consistency, and data quality.
• Facilitate discussions between business and technical teams to ensure solutions align with business objectives.
• Document workflows, business rules, and process improvements.
• Analyze existing reports and dashboards to understand how they were built and identify opportunities for improvement.
• Reverse engineer legacy reports and collaborate with technical teams to simplify, modernize, or optimize reporting solutions.
• Validate report accuracy and ensure business users receive meaningful, actionable information.
• Assist stakeholders in defining reporting requirements, KPIs, and success metrics
• Support the development of dashboards and operational reporting using existing BI tools.
• Work across CRM, AMS, ERP, and other enterprise applications to understand how business information flows between systems.
• Help ensure business data is entered, maintained, and utilized consistently across platforms.
• Collaborate with application owners and technical teams to investigate data discrepancies and recommend process improvements.
• Participate in system implementations, upgrades, and enhancement projects from a business perspective.
• Support User Acceptance Testing (UAT) and validate solutions against business requirements.
• Use SQL or other query tools to investigate business questions and validate data when needed.
• Analyze business data to identify trends, inconsistencies, and opportunities for operational improvement.
• Work with technical teams to ensure reports and integrations support business needs.
• Support data validation efforts without being responsible for database administration or technical development.
• Build strong relationships with business users, application owners, vendors, and IT teams.
• Translate technical concepts into business-friendly language and communicate business needs to technical teams.
• Contribute to documentation, training materials, and process guides.
• Promote collaboration and consensus across multiple departments.

Skills

Stakeholder interviews

Requirements gathering

Data analysis

Business process improvement

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Information Systems, Business Analytics, Computer Science, or a related field

Tools

SQL

Job description

Arctiq is seeking a Business Analyst focused on Enterprise Systems & Reporting to partner with stakeholders and technology teams. This role improves processes, optimizes reporting, and ensures information is delivered accurately across ERP, CRM, AMS, and other enterprise apps.

The ideal candidate will document requirements, support system enhancements, and help ensure data quality while working in a hybrid setup from our Alexandria, VA office.