Hybrid Engineering Tools Specialist

Hewlett Packard Enterprise Company in; San Juan (PR); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Hewlett Packard Enterprise in Puerto Rico seeks an Engineering Tools Support Engineer to coordinate and operate engineering IT tools and platforms such as Jira, Confluence, GitHub, and Jenkins.

You will own end-to-end ticket workflows, drive process adherence, and collaborate with engineers, tool owners, and stakeholders to improve service quality and automation adoption. The role is hybrid with two days per week in the office.

Qualifications

• Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field.
• 3+ years of experience in engineering tools support, service desk, or operations roles.
• Experience with Jira, Confluence, GitHub, or similar platforms.
• Familiarity with automation tools and API integrations workflow (REST/JSON).
• Strong analytical, organizational, and communication skills.

Responsibilities

• Own end-to-end request execution, ensuring completeness, accuracy, and adherence to intake criteria.
• Manage full ticket lifecycle (triage, prioritization, routing, tracking, closure) to meet SLA commitments.
• Proactively identify, elevate, and resolve blockers by coordinating across cross-functional teams.
• Maintain audit-ready documentation with high standards for data quality and traceability.
• Deliver clear, structured communications on status, risks, and timelines.
• Drive adoption of best practices to improve service quality and operational consistency.

Skills

Analytical skills

Organizational skills

Communication skills

Ticket management

Education

Bachelor's degree or equivalent in IT/Engineering

3+ years in engineering tools support

Tools

Jira

Confluence

GitHub

Jenkins

CI/CD systems

Access management platforms

Job description

Hewlett Packard Enterprise in Puerto Rico seeks an Engineering Tools Support Engineer to coordinate and operate engineering IT tools and platforms such as Jira, Confluence, GitHub, and Jenkins.

You will own end-to-end ticket workflows, drive process adherence, and collaborate with engineers, tool owners, and stakeholders to improve service quality and automation adoption. The role is hybrid with two days per week in the office.