Hybrid: Energy Customer Experience & Regional Manager

Entergy; Little Rock (AR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Entergy Arkansas, LLC is seeking a Customer Service Manager II to lead relationships with local governmental and community stakeholders, business customers, and major industrial accounts in Little Rock, Sheridan, Pine Bluff, and nearby areas. You will own the customer experience, resolve issues, and identify growth opportunities.

The role requires strong communication, project management, and strategic planning to support Entergy’s growth goals and regional service reliability.

Qualifications

• Bachelor’s degree and 3+ years in customer service, engineering, or operations OR 7+ years experience without degree.
• Excellent relationship building, communication, and presentation skills; media & public speaking experience.
• Willingness to work after hours and weekends during storms or emergency events.

Responsibilities

• Actively manage regular site visits with assigned managed account customers and build relationships with key contacts.
• Provide technical advice on energy-related issues (rates, energy management, power quality, reliability).
• Promote and sell products and services to support growth goals and sustainability objectives.
• Develop relationships with political and community constituents, civic associations, and small business leaders in the region.
• Manage municipal franchises within the region including community development and marketing plans.
• Resolve escalated customer issues working with the customer service team; handle media and public communications.
• Coordinate external storm communications and emergency response; ensure seamless service.
• Provide leadership between operations and engineering to serve customers and external constituents.

Skills

Relationship building

Communication

Public speaking

Project management

Organizational agility

Operations knowledge

After hours availability

Media relations

Education

Bachelor’s degree or higher

Engineering or technical degree preferred

Job description

Entergy Arkansas, LLC is seeking a Customer Service Manager II to lead relationships with local governmental and community stakeholders, business customers, and major industrial accounts in Little Rock, Sheridan, Pine Bluff, and nearby areas. You will own the customer experience, resolve issues, and identify growth opportunities.

The role requires strong communication, project management, and strategic planning to support Entergy’s growth goals and regional service reliability.