Hybrid Energy Customer Care Specialist

Xcel Energy; Amarillo (TX); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Paid time off

Job summary

Xcel Energy in Amarillo, TX is seeking a Customer Contact Center Representative to deliver expert service across phone and digital channels. You will resolve complex customer issues, educate customers on energy products, and participate in on-call rotations during emergencies, with training and possible later remote work.

This role requires strong tech skills, a year of experience in service, and a commitment to safety and accuracy.

Qualifications

• 12+ months of customer service experience or equivalent.
• Proficient with Microsoft Windows and related hardware/software.
• Ability to proactively identify, troubleshoot and resolve technology issues.

Responsibilities

• Deliver exceptional customer service across multiple channels, primarily phone calls.
• Anticipate customer needs and offer tailored solutions using problem-solving skills.
• Utilize critical thinking to address and resolve complex inquiries.
• Provide specialized technical support to customers.

Skills

Customer service

Troubleshooting

Tech-savvy

Education

High School Diploma or equivalent

Tools

Windows OS

CRM systems

Job description

Xcel Energy in Amarillo, TX is seeking a Customer Contact Center Representative to deliver expert service across phone and digital channels. You will resolve complex customer issues, educate customers on energy products, and participate in on-call rotations during emergencies, with training and possible later remote work.

This role requires strong tech skills, a year of experience in service, and a commitment to safety and accuracy.