Hybrid End User Support Specialist – Onboarding & IT Helpdesk

Bold Penguin; Dublin (OH); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible PTO

401(k) with company match

Employee Assistance Program

Parental Leave

Disability and Life Benefits

Job summary

Bold Penguin is seeking an End User Support Specialist to ensure employees have the necessary technology and access to work effectively. You will provide frontline support for hardware, software, and collaboration tools and assist with onboarding and offboarding processes.

The role requires 1–2 years in a help desk or desktop support, comfort with macOS and Windows 11, and experience with Google Workspace and/or Microsoft 365, along with strong documentation skills.

Qualifications

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Responsibilities

• Monitor and triage support requests via Jira Service Management.
• Physically set up Macs and Windows PCs for new hires and replacements.
• Perform password resets and basic troubleshooting for SaaS apps (Slack, Google, Okta, Tableau, Microsoft Remote Desktop, etc.).
• Escalate requests to Tier 2 and identify recurring issues lacking formal documentation.
• In-office audio/visual support for Zoom Room and events.
• Provision account access for new hires and adjust permissions as directed.
• Ticket notes and documentation; grow knowledge base and keep notes timely.
• Other duties and responsibilities as assigned.

Skills

Help desk

macOS

Windows 11

Google Workspace

Microsoft 365

Documentation

Communication

Okta exposure

Jira Service Management

Tools

Jira Service Management

Job description

Bold Penguin is seeking an End User Support Specialist to ensure employees have the necessary technology and access to work effectively. You will provide frontline support for hardware, software, and collaboration tools and assist with onboarding and offboarding processes.

The role requires 1–2 years in a help desk or desktop support, comfort with macOS and Windows 11, and experience with Google Workspace and/or Microsoft 365, along with strong documentation skills.