Public Assistance Eligibility Specialist (Hybrid)

County of Anoka; United States; Ibrido; USD 51.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

24 days paid flexible time off

Up to 12.5 paid holidays

Comprehensive insurance including med,

Pension plan and retirement options

Advancement/professional development

Descrizione del lavoro

Anoka County is hiring for an Associate Eligibility Specialist in the Economic Assistance team. This full-time, non-exempt, hybrid position supports the first point of contact for clients, providing program information and maintaining electronic documents.

Starting pay aligns with the Salary Schedule Grade 28, with benefits including generous paid time off, health insurance, retirement options, and opportunities for advancement. Applicants must submit a complete application by Oct 22, 2026.

Competenze

• High School diploma or equivalent.
• Associate degree or higher in human services related field.
• 1+ years of full-time experience in a call center or reception.
• 1+ years of experience assisting the public with healthcare, social security, or public assistance programs.
• Experience with MAXIS, MMIS, METS, or PRISM.
• Experience in a social/human services agency.
• Call Center Customer Service Professional Certificate.

Mansioni

• Review applications to determine eligibility for public assistance and child support.
• Provide information, applications, and instructions to applicants.
• Evaluate applications to ensure program requirements are met.
• Assist in reviewing documents for eligibility and maintain electronic files.
• Answer complex program questions via phone or in person.
• Direct the public to resources for SNAP, cash assistance, and healthcare programs.
• Assist current recipients with inquiries and ongoing case management.

Conoscenze

Call Center Certificate

Customer service

Communication skills

Multi-tasking

Formazione

High School diploma or equivalent

Associate degree in human services

Strumenti

MAXIS

MMIS

METS

PRISM

Descrizione del lavoro

Anoka County is hiring for an Associate Eligibility Specialist in the Economic Assistance team. This full-time, non-exempt, hybrid position supports the first point of contact for clients, providing program information and maintaining electronic documents.

Starting pay aligns with the Salary Schedule Grade 28, with benefits including generous paid time off, health insurance, retirement options, and opportunities for advancement. Applicants must submit a complete application by Oct 22, 2026.