Hybrid ECM Ops Partner — Retail & eCommerce Strategy

Kraft Heinz; Chicago (IL); Hybrid; USD 104,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Flexible work arrangements

Wellbeing programs

Job summary

Kraft Heinz in Chicago is seeking a Manager, ECM Ops – BU Partnership to lead ecommerce and customer marketing activation. You will partner with brand teams to plan, create, and execute retail media, digital shelf, and campaigns that drive commercial outcomes.

The role emphasizes cross-functional collaboration, data-driven decision making, and the ability to manage multiple initiatives in a matrix organization. Hybrid work with some travel is expected.

Qualifications

• Experience developing strategies in eCommerce, customer marketing, or retail media within CPG preferred.
• Familiarity with KPIs for ecommerce and retail performance.
• Data fluency and ability to derive insights from performance, budget, and planning data.
• Strong learning agility and ability to apply new concepts quickly.
• Ability to tell stories with data and present clear reporting and recommendations.
• Proven project management skills in a matrix organization with multiple stakeholders.
• High attention to detail and accuracy in planning, reporting, and execution.
• Excellent written and verbal communication to explain complex ideas clearly.
• Experience evaluating or shaping creative work for marketing or retail programs preferred.

Responsibilities

• Serve as an extension of the BU team, building relationships with brand partners and translating updates to ECM teams.
• Prepare monthly BU share-outs by consolidating inputs into clear, action-oriented updates for stakeholders.
• Partner with the Business Development Senior Manager to produce monthly ecommerce performance reporting.
• Develop sales materials supporting customer marketing and retail media initiatives.
• Collaborate with Sales Ops and BU Sales Strategy to brief and commercialize new in-store merchandising vehicles.
• Connect brand marketing to retail execution and manage retail programs and timelines.

Skills

eCommerce strategy

Customer marketing

Retail media

Data fluency

Storytelling with data

Cross-functional collaboration

Project management

Communication skills

Creative/advertising experience

Education

Bachelor's degree in marketing or business

Tools

PowerPoint

Excel

Data visualization tools

CRM systems

Job description

Kraft Heinz in Chicago is seeking a Manager, ECM Ops – BU Partnership to lead ecommerce and customer marketing activation. You will partner with brand teams to plan, create, and execute retail media, digital shelf, and campaigns that drive commercial outcomes.

The role emphasizes cross-functional collaboration, data-driven decision making, and the ability to manage multiple initiatives in a matrix organization. Hybrid work with some travel is expected.