Drop Ship Specialist

Grainger Businesses; Green Bay (WI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company contribution

Paid time off and company holidays

Disability and life insurance

Tuition reimbursement and professional

Employee discounts and recognition

Job summary

Imperial Supplies, a Grainger Company, based in Green Bay, Wisconsin, is hiring a Drop Ship Support Specialist for a hybrid role that balances remote work with office collaboration. You will be the liaison between suppliers, sales teams and customers to ensure accurate fulfillment and exceptional service.

You will analyze orders, resolve discrepancies, maintain data accuracy in SAP, and help improve order completion while protecting customer experience and revenue.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience in purchasing, customer service, product management, sales, operations, procurement, or a related field.

Responsibilities

• Serve as the primary contact for drop ship product availability and open order inquiries.
• Collaborate with suppliers, sales teams, Grainger partners, and internal stakeholders to resolve fulfillment challenges.
• Manage and maintain data accuracy across multiple systems, including SAP and other Grainger platforms.
• Research and resolve order, shipping, invoicing, and inventory discrepancies.
• Make sound business decisions balancing customer experience, revenue opportunities, and efficiency.
• Monitor and manage unshipped orders to accelerate fulfillment and invoicing.
• Create reports and identify opportunities to improve order completion and revenue.

Skills

Critical thinking

Attention to detail

Communication

Multi-tasking

Excel

SAP

Teamwork

Education

High School Diploma

Tools

SAP

Job description

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Work Location Type: Green Bay, Wisconsin

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Join a Team That Moves Business Forward

At Imperial Supplies, we believe our people are our greatest advantage. As a leading distributor of maintenance products and part of the Grainger family of companies, we are committed to creating an environment where employees feel valued, supported, and empowered to make an impact.

We are looking for a Drop Ship Support Specialist who enjoys solving complex challenges, collaborating across teams, and delivering an exceptional customer experience. In this hybrid role, you will serve as a key liaison between suppliers, sales teams, business partners, and customers to ensure products are delivered efficiently and accurately.

If you are a problem solver who thrives in a fast-paced environment, values teamwork, and enjoys making critical business decisions that drive results, we would love to hear from you.

Why Imperial Supplies?

Our Culture

At Imperial, you will find more than a job. You will find a team that supports one another, celebrates success, and encourages professional growth.

We offer:

• A collaborative, team-focused culture
• Leadership that values employee input and development
• Opportunities to learn, grow, and advance your career
• A company committed to customer success and operational excellence
• The stability of a successful organization backed by Grainger
• A hybrid work environment that promotes flexibility and work-life balance

We invest in our employees from day one with a comprehensive benefits package, including:

• Competitive pay
• Comprehensive medical, dental, and vision coverage available on day one
• 6% 401(k) company contribution with immediate vesting
• 18 Days of Paid Time Off and 7 company holidays
• Short-term disability coverage
• Life insurance and additional voluntary benefits
• Employee assistance programs and wellness resources
• Tuition reimbursement and professional development opportunities
• Employee discounts and recognition programs

What You Will Do

As a Drop Ship Support Specialist, you will play an important role in supporting product availability, order fulfillment, and customer success by:

• Serving as the primary contact for drop ship product availability and open order inquiries
• Collaborating with suppliers, sales teams, Grainger partners, and internal stakeholders to resolve fulfillment challenges
• Managing and maintaining data accuracy across multiple systems, including SAP and other Grainger platforms
• Researching and resolving order, shipping, invoicing, and inventory discrepancies
• Making sound business decisions that balance customer experience, revenue opportunities, and operational efficiency
• Monitoring and managing unshipped orders to accelerate fulfillment and invoicing
• Creating reports and identifying opportunities to improve order completion and generate additional revenue
• Communicating proactively with business partners to ensure alignment on customer needs and priorities
• Managing multiple priorities while maintaining a high level of accuracy and attention to detail

What We Are Looking For

Minimum Qualifications

• High School Diploma or equivalent
• 1-3 years of experience in purchasing, customer service, product management, sales, operations, procurement, or a related field

Preferred Qualifications

• Post-secondary technical education
• 3-5 years of experience in customer service, procurement, operations, or problem-solving environment

Key Skills

• Strong critical thinking and decision-making abilities
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with Microsoft Office applications, including Excel and PowerPoint
• Ability to learn and navigate ERP and business systems such as SAP
• Strong collaboration and teamwork skills

This is a hybrid position based in Green Bay, Wisconsin. Team members split their time between working remotely and collaborating in the office. The role involves frequent interaction with internal teams, suppliers, and business partners.

Ready to Make an Impact?

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.