Hybrid Director, Patient Access & Scheduling

SupportFinity™; Arizona; Hybrid; USD 85,000 - 115,000; Full time

Job summary

SupportFinity™ is seeking a Director of Patient Contact Center to lead our operations in Arizona. This hybrid role provides strategic oversight for scheduling and referral management across our healthcare services, ensuring a patient-centered approach.

The ideal candidate has significant leadership experience in a healthcare contact center, is skilled in financial management, and possesses strong analytical abilities. Work involves establishing performance targets and managing a team to achieve quality outcomes.

Qualifications

• Minimum 5 years of experience in healthcare access operations.
• Experience managing supervisors in a contact center environment.
• Ability to lead cross-functional initiatives.

Responsibilities

• Provide oversight of contact center leadership and operations.
• Establish service level targets for the contact center.
• Develop performance dashboards for operational analysis.

Skills

Leadership in healthcare

Financial management

Analytical skills

Excellent communication

Proficiency in Microsoft Office

Education

Bachelor’s degree in Healthcare Administration or related field

Master’s degree in related field (preferred)

Job description

SupportFinity™ is seeking a Director of Patient Contact Center to lead our operations in Arizona. This hybrid role provides strategic oversight for scheduling and referral management across our healthcare services, ensuring a patient-centered approach.

The ideal candidate has significant leadership experience in a healthcare contact center, is skilled in financial management, and possesses strong analytical abilities. Work involves establishing performance targets and managing a team to achieve quality outcomes.