Hybrid Director of Client Operations

Verisma; Dallas (TX); Híbrido; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Verisma in Dallas, TX seeks a Hybrid Director of Client Operations to lead client teams for dedicated accounts and drive client satisfaction. You will maintain strong client relationships and collaborate with internal leadership across units to deliver services efficiently.

The role requires 4+ years of healthcare management, ROI experience, and strong leadership. Travel up to 75% is expected, with a focus on HIPAA compliance and operational excellence.

Formación

• Bachelor’s degree required in Business/Medical Management.
• Minimum of 4 years’ management experience in a healthcare setting.
• ROI experience required.
• RHIT certification, preferred.
• Valid driver’s license and safe driving history.
• Proven leadership and decision-making skills.
• Ability to communicate effectively with clients, staff and management.
• Ability to manage others, track productivity and give timely feedback.
• Strong listening and problem-solving skills.
• Ability to maintain confidentiality.
• Self-motivated with minimal supervision.
• Strong computer skills.
• Ability to learn new things quickly.
• Ability to multi-task in a fast-paced environment.

Responsabilidades

• Implements and manages multiple client accounts within an assigned territory.
• Maintains regular client correspondence via site visits and phone check-ins.
• Monitors account metrics to assess performance.
• Responds to client concerns promptly and professionally.
• Understands financial metrics driving the business (revenue, labor).
• Uses metrics to manage accounts and adjust staffing needs.
• Develops new business opportunities with existing customers.
• Partners with sales to pursue and close new business.
• Provides guidance on new product and service offerings.
• Assists with proformas and contracts for operational implementation.
• Recruits, hires, and trains new team members.
• Evaluates staff performance.
• Troubleshoots service issues with IT for escalations.
• Ensures compliance with policies and regulations (HIPAA and labor).
• Performs other duties to ensure department operation.

Conocimientos

Leadership

Communication

Problem-solving

Team management

Multitasking

Regulatory awareness

Educación

Bachelor’s degree in Business/Medical Management

RHIT certification (preferred)

Descripción del empleo

Hybrid Director of Client Operations - Dallas, TX

Summary of Position

The Director of Client Operations is dedicated to achieving total client satisfaction in the delivery of our services, primarily through leading client teams for dedicated accounts. Successful Client Directors establish and maintain strong relationships by collaboratively and effectively communicating with key clients as well as internal leadership, and our other business units. Our ideal candidate is a self-directed, creative, highly adaptable problem solver with excellent communication and leadership skills who enjoys working in a fast-paced, dynamic environment.

Duties & Responsibilities

• Implements and manages multiple client accounts within an assigned territory
• Manages client needs by maintaining regular correspondence via site visits and telephone check-ins
• Maintains and monitors account metrics to assess performance
• Responds to all client concerns in a timely and professional manner
• Demonstrates a thorough understanding of financial metrics that drive the Company’s business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
• Uses metrics to manage client accounts and adjust staffing needs
• Develops new business opportunities with existing customer bases
• Partners with sales team to pursue and close new business
• Provides client support and guidance related to new product and service offerings
• Helps to develop and review sales proformas and contracts, evaluates for operational implementation
• Recruits, hires, and trains new team members
• Evaluates staff performance
• Troubleshoots service issues and partners with IT to resolve escalated matters
• Carries out responsibilities in accordance with Company policies and procedures
• Monitors work processes to ensure they comply with applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations
• Performs other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

• Bachelor’s degree in Business/Medical Management
• Minimum of 4 years’ management experience in a healthcare setting
• ROI experience required
• RHIT certification, preferred
• A valid driver’s license and a history of safe driving
• Demonstrated leadership and decision-making skills
• Ability to communicate effectively with clients, staff members and management
• Able to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results
• Strong listening and problem-solving skills
• Ability to maintain confidentiality
• Self-motivated and results-oriented while working with minimal supervision
• Strong computer skills
• Self-starter with the ability to quickly learn new things
• Ability to multi-task and work in a fast-paced, dynamic environment
• Ability to travel at least 75% of the time
• Capable of living and promoting Verisma Core Values