Hybrid Diabetes Care Navigator

GEMCORE; Louisville (KY); Hybrid; USD 43,000 - 52,000; Full time

Benefits offered by this job

Employer paid vacation

Medical/dental/vision benefits

401K Retirement Savings Plan

Ongoing training and development

Quarterly commission opportunities

Job summary

GEMCORE’s Edwards Health Care Services division in Louisville, KY is seeking a Diabetes Care Advisor to coordinate insulin pump and CGM orders, communicate with physicians and insurers, and ensure excellent customer service from start to finish.

This full-time, hybrid remote role offers office hours, employer-paid vacation, medical/dental/vision, and retirement benefits, with ongoing training and a chance to earn quarterly commissions.

Qualifications

• Excellent telephone and communication skills.
• Insurance background and/or medical experience.
• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.
• Minimal travel required.

Responsibilities

• Treat both new and existing customers like a family member.
• Cultivate new leads through physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
• Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and CGM order process.
• Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
• Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
• Obtain prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

Skills

Customer service

Telephone communication

Insurance knowledge

Healthcare experience

Education

High School Diploma or GED

Job description

GEMCORE’s Edwards Health Care Services division in Louisville, KY is seeking a Diabetes Care Advisor to coordinate insulin pump and CGM orders, communicate with physicians and insurers, and ensure excellent customer service from start to finish.

This full-time, hybrid remote role offers office hours, employer-paid vacation, medical/dental/vision, and retirement benefits, with ongoing training and a chance to earn quarterly commissions.