Diabetes Care Advisor - Hybrid/Onsite Position

Edwards Health Care Services, Inc.; Morehead City (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employer paid vacation

Medical/dental/vision

Life insurance

Short and long-term disability

401K Retirement Savings Plan

Ongoing training and development

Quarterly commission if goals met

Job summary

GEMCORE Health, through Edwards Health Care Services, seeks a Diabetes Care Advisor to coordinate insulin pump and CGM orders with physicians and insurers, ensuring excellent customer service from start to finish. You will communicate with patients and providers by phone and email with attention to detail.

Based in Morehead City, NC, this full-time hybrid role offers benefits and ongoing training. A high school diploma and 1–2 years in healthcare or consumer service are required, with potential

Qualifications

• Excellent telephone and communication skills for ongoing patient and insurer interactions.
• Insurance background and/or medical experience is a plus.
• Minimal travel required for this hybrid role.

Responsibilities

• Serve as the main point of contact for patients, coordinating insulin pump and CGM orders.
• Prospect physicians, diabetes educators, hospitals, and clinics to cultivate leads.
• Communicate with patients and providers via phone and email to ensure smooth order processing.

Skills

Telephone skills

Communication

Insurance knowledge

Healthcare experience

Travel minimal

Education

High School Diploma or GED

Job description

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America's Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Advisor to join our high energy team. The Diabetes Care Advisor’s primary role is to serve as the main point of contact for each patient and coordinate their health care professional, insurance benefits insulin pump and continuous glucose (CGM) orders with physician offices and insurances, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.

• This is a hybrid remote position. The office is located in Morehead City, NC.
• This is a full-time, non-exempt position.
• Schedule is 8:15am - 5:00pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.
• Opportunity to earn a quarterly commission if goals are met.

Key Responsibilities

• Treat both new and existing customers like a family member.
• Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
• Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.
• Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
• Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
• The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

Core Competencies

• Excellent telephone and communication skills with a desire to communicate with patients, insurance companies, manufacturer reps, and physician offices on an ongoing basis.
• Insurance background and/or medical experience, knowledge of deductibles and co-payments, a plus
• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.
• Minimal travel required

Education/Experience

• High School Diploma or GED Equivalent

About GEMCORE

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit www.gemcorehealth.com.

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.

To learn more about this position and to view other openings, visit our career site: https://www.gemcorehealth.com/careers/