Hybrid Desktop Support Specialist Associate – Onsite IT

University of Michigan

Ann Arbor (MI)

On-site

USD 52,000 - 70,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

University of Michigan Information and Technology Services (ITS) in Ann Arbor is seeking a Desktop Support Specialist Associate to join the MiWorkspace Neighborhood IT team. You will provide onsite and remote support for Windows, Mac, mobile devices, and printers while following documented procedures and standard workflows.

You will handle asset management, software installation, and incident restoration with a strong emphasis on customer service and clear communication.

Qualifications

Bachelor’s degree, preferably in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
Minimum 1 year working in a role providing end user technical support.
Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365).
Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration.
Excellent customer service skills.
Ability to deliver clear messaging to a variety of audiences and skill levels.

Responsibilities

Provide technical support and service restoration, in-person or remotely via phone/chat.
Follow procedures to install, configure, troubleshoot, upgrade, and maintain workstations, software, printers, wireless devices, and peripherals.
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customer expectations.
Maintain accurate asset management records.