Hybrid Deal Desk Analyst — SMB Onboarding & Enablement

Automatic Data Processing, Inc.; Florida; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Fairygodboss is looking for a Deal Desk Analyst - Small Business Services based in New York. This hybrid role is crucial in driving early-stage customer success, acting as a trusted advisor to Sales teams and managing customer onboarding processes.

Ideal candidates should have a customer-centric mindset, strong analytical skills, and 3-5 years of business operations experience. Proficiency in Excel and Sales Enablement Tools is preferred. The position promotes an inclusive work environment.

Qualifications

• 3-5 years of business operations, customer operations, or sales operations experience.
• Prior experience in customer success/customer onboarding operations is a plus.
• Knowledge of HR and Payroll industry tools and best practices is a plus.

Responsibilities

• Act as a one-stop-shop for sales with service organizations.
• Analyze customer onboarding requirements and manage sensitive information.
• Develop tools for payroll balance capturing and reporting.
• Ensure smooth hand-off of customers to service organization.

Skills

Customer success mindset

Analytical skills

Interpersonal skills

Proactive problem-solving

Excellent communication

Sales operations experience

Education

College degree (not required)

Tools

Excel

Sales Enablement Tools (CRM, GONG, Seismic)

MS Word

PowerPoint

Job description

ADP is hiring a Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE)

*This is a hybrid role based out of our Maitland, FL, Tempe, AZ, or Allentown, PA offices. Qualified candidates must live within commutable distance to one of these locations.*

This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization (Small Business Services). We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success, culture, solving challenges and building invaluable working partnerships motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven and Social Responsibility.

Responsibilities:

• The team will act as a "one-stop-shop" for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
• Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more.
• Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures.
• Developing tools/calculators that simplify capturing and reporting of payroll balances.
• Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
• Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
• Ensure smooth and successful hand-off of customer to Service organization.
• Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Qualifications Required:

• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  
  
  • At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
  • Prior experience in customer success/customer onboarding operations are a plus.

Preferred Qualifications:

Preference will be given to candidates who have the following:

• Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time management.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
• Meticulous with strong analytical skills and judgement/decision-making ability.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices are also a plus.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.