Deal Desk Analyst I - Small Business Services (SBS)

ADP; Tempe (AZ); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

A leading employment services firm based in Tempe, Arizona is seeking a Deal Desk Analyst I to support sales operations and ensure efficient onboarding of SMB clients. The ideal candidate will have 3-5 years of experience in business operations and strong analytical skills, with proficiency in CRM and Excel. This role offers a dynamic work environment and opportunities for professional growth.

Qualificações

• 3-5 years of experience in business operations, customer operations, sales operations, or systems integration.
• Experience in customer success or onboarding is a plus.

Responsabilidades

• Act as a 'one-stop-shop' for sales, collaborating with Service organizations.
• Structure SMB deals in CRM and perform due diligence.
• Manage and analyze data to ensure accuracy and compliance.
• Develop tools to simplify reporting payroll balances.
• Provide seamless onboarding services for payroll/HR SMB clients.

Conhecimentos

Customer focus

Analytical skills

Interpersonal skills

Organizational skills

Time management

Formação académica

College degree preferred but not mandatory

Ferramentas

Excel

CRM

GONG

Seismic

MS Word

PowerPoint

Descrição da oferta de emprego

Deal Desk Analyst I - Small Business Services (SBS)

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Position summary

At ADP, we believe in empowering our employees to achieve, learn, and grow. If you are motivated by success, culture, solving challenges, and building valuable partnerships, you belong at ADP.

We operate based on our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities:

• Act as a "one-stop-shop" for sales, collaborating with Service organizations to ensure prioritized deals are executed efficiently and accurately.
• Structure SMB deals in CRM, perform due diligence, analyze customer onboarding requirements, and handle sensitive information.
• Manage and analyze data at both client and deal levels to ensure accuracy and compliance with policies.
• Develop tools and calculators to simplify capturing and reporting payroll balances.
• Provide seamless onboarding services for payroll/HR SMB clients from sale to start.
• Identify and resolve process, policy, system, or data issues promptly.
• Ensure smooth hand-off of customers to the Service organization.
• Build strong partnerships with cross-functional teams to ensure an efficient sales-to-implementation cycle.
• Recommend best practices and training opportunities to ADP leadership based on client feedback and experience.

Qualifications Required:

• A college degree is preferred but not mandatory; skills and experience are more important.
• 3-5 years of experience in business operations, customer operations, sales operations, or systems integration.
• Experience in customer success or onboarding is a plus.

Preferred Qualifications:

• Ownership mindset, customer focus, curiosity, and high ethical standards.
• Excellent interpersonal, relationship management, communication, organizational, and time management skills.
• Proficiency in Excel, CRM, GONG, Seismic, MS Word, PowerPoint.
• Strong analytical skills, judgment, and decision-making abilities.
• Ability to work independently in a fast-paced, performance-driven environment.
• Knowledge of HR and Payroll industry tools is advantageous.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to creating an inclusive, diverse, and equitable workplace, providing equal opportunities regardless of protected characteristics. Hiring decisions are based on merit, qualifications, and experience.

Ethics at ADP:

ADP upholds high ethical standards and full legal compliance. We expect our employees to demonstrate integrity and foster a respectful workplace. Learn more about our culture and values at ADP Careers.