Customer Data Insights Analyst

Ookla; Spain (TX); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Background check required

Job summary

Ookla, an Accenture company, is seeking a Customer Data Analyst to transform raw customer data into insights that inform service delivery and customer health. You will collect, clean, analyze, and interpret data across CRM, project management, and success platforms to drive value for Professional Services.

You will build dashboards, present findings to leadership, and collaborate with consultants, project managers, and customer success to enable data-driven decisions.

Qualifications

• Bachelor’s degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or a related discipline.
• 3+ years of experience in a data analysis role, preferably within a Professional Services, SaaS, or technology-focused organization.
• Proven ability to collect, clean, analyze, and interpret complex datasets from various sources.
• Strong proficiency in SQL, Python (Pandas/NumPy/Matplotlib/Seaborn), and data visualization tools (Tableau, Power BI).
• Experience with CRM systems (Salesforce, Dynamics 365) and customer success platforms (Gainsight, ChurnZero).
• Excellent communication and presentation skills; ability to convey technical findings to diverse audiences.

Responsibilities

• Data collection from CRM, project management tools, and success platforms; ensure data quality and pipelines.
• Analyze customer engagement, service delivery, and adoption metrics; identify trends and opportunities.
• Design and deliver dashboards/reports for stakeholders; translate insights into actions.
• Collaborate with Professional Services leadership and project teams to meet data needs.
• Support data literacy and data-driven decision making within the team.

Skills

SQL

Python (Pandas/NumPy/Matplotlib/Seabor

Data cleaning

Data modeling

Statistical methods

Data visualization

Communication

Problem solving

Education

Bachelor's degree in Data Science/Statistics/Mathematics/Computer Science

Tools

Salesforce

Dynamics 365

Gainsight

ChurnZero

Zendesk

ServiceNow

Jira

Asana

Tableau

Power BI

Heavy.ai

Job description

Ookla, an Accenture company, is seeking a Customer Data Analyst to transform raw customer data into insights that inform service delivery and customer health. You will collect, clean, analyze, and interpret data across CRM, project management, and success platforms to drive value for Professional Services.

You will build dashboards, present findings to leadership, and collaborate with consultants, project managers, and customer success to enable data-driven decisions.