CX Insights Analyst — Data-Driven Customer Experience

Osaic; La Vista (NE); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Data & Customer Insights Analyst, Client Experience, to analyze complex customer, market, and operations data and deliver actionable insights that improve customer experience and strategic funding decisions. You will lead cross-functional NPS analysis, journey mapping, and statistical modeling, translating data into clear recommendations.

The ideal candidate has strong analytical skills, customer insights expertise, and is a self-motivated learner, with experience in financial

Qualifications

• Bachelor's degree in a quantitative field (Analytics, Statistics, Economics, CS, or related).
• Alternate: H.S. Diploma or GED + 10+ years practical experience in statistical modeling and customer insights.
• 2–5 years analyzing and synthesizing complex data including dashboards and reporting tools (Pendo, Medallia, Snowflake, or Power BI).

Responsibilities

• Administer and optimize customer feedback platforms (e.g., Pendo, Medallia) to maximize data collection and analysis efficiency.
• Deliver data-driven insights and recommendations as part of Voice of the Customer & Corporate Strategy team.
• Support NPS analysis, including verbatim review, trend analysis, driver identification, and segmentation.
• Document and monitor business processes, rules, metrics, and SOPs from transformation initiatives.
• Present findings and recommendations to sponsors and stakeholders.
• Stay current on CX, analytics, and financial services trends to enhance insights and impact.

Skills

Analytical mindset

Customer insights

Stakeholder communication

Self-motivated learner

Education

Bachelor's degree in Analytics/Statistics/Economics/CS

10+ years in statistical modeling and customer insights (alternative path)

Tools

Pendo

Medallia

Snowflake

Power BI

Tableau

Job description

Osaic is seeking a Data & Customer Insights Analyst, Client Experience, to analyze complex customer, market, and operations data and deliver actionable insights that improve customer experience and strategic funding decisions. You will lead cross-functional NPS analysis, journey mapping, and statistical modeling, translating data into clear recommendations.

The ideal candidate has strong analytical skills, customer insights expertise, and is a self-motivated learner, with experience in financial