CX Insights & Data Analyst

Osaic

Oakdale (MN)

Hybrid

USD 80,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Data & Customer Insights Analyst to analyze complex customer, market, and operational data, delivering actionable insights to improve customer experience and strategic funding. The role partners cross-functionally to lead NPS analysis, customer journey mapping, and statistical modeling, translating data into recommendations for service and process improvements.

The ideal candidate has a strong analytical mindset, deep customer insights expertise, and is a self-motivated

Qualifications

2-5 years' experience analyzing and synthesizing complex data with dashboards and reporting tools (Pendo, Medallia, Snowflake, Power BI)
Strong Excel experience and data visualization tools such as Tableau
2-5 years of market research/consumer insights experience, esp. with NPS (Net Promoter Score)
Experience with process mapping and value stream mapping to drive insights
Independent thinker with attention to detail
Proven ability to translate data into actionable insights for CX improvements

Responsibilities

Administer and optimize customer feedback platforms to maximize data collection and analysis
Deliver data-driven insights as part of Voice of the Customer & Corporate Strategy team
Support NPS analysis including verbatim review, trend analysis, and driver identification
Document and monitor processes, metrics, and SOPs from transformation initiatives
Present findings to sponsors and stakeholders with confidence
Stay current on CX, analytics, and financial services trends
Assess end-to-end process performance and propose improvements
Build strong internal relationships across locations to drive change
Document current and future state via process flow and journey maps
Perform other duties related to Strategy & Voice of Customer agenda