Hybrid Data Analyst — Customer Service Insights

Dow Jones & Co.; Princeton (NJ); Hybrid; USD 61,000 - 80,000; Full time

Job summary

Dow Jones in New Jersey seeks a Data Analytics / Reporting professional to develop and deliver reporting and management information across the business, including static and scheduled reports and documenting requirements for new and existing reports and processes.

You will work with VBA, SQL, Python, R and Tableau to highlight trends, support stakeholders, and design BI tools and dashboards for internal use.

Qualifications

• 1-2 years of customer service experience and/or experience with large data sets.
• Advanced knowledge of MS Excel, with PivotTables, Macros and Charts.
• Proficiency with Google Collaboration tools (Drive, Docs, Sheets, Slides, Forms).
• Intermediate VBA programming skills.
• Knowledge of SQL in data analysis.
• Familiarity with data visualization tools such as Tableau.
• Familiarity with Python and R for data analysis.

Responsibilities

• Develop and provide reporting and relevant management information to all areas of the business.
• Deliver reports and analysis within agreed Service Level Agreements.
• Highlight trends to management and design management information for distribution to internal stakeholders.
• Monitor and report on performance against internal and external Service Level Agreements.
• Design, research and build presentations for Departmental managers to interface with the wider business.

Skills

Customer service experience

Statistical analysis

Data visualization awareness

Python

R

SQL

Tableau

Tools

Excel

PivotTables

Macros

Charts

Google Docs/Sheets

Job description

Dow Jones in New Jersey seeks a Data Analytics / Reporting professional to develop and deliver reporting and management information across the business, including static and scheduled reports and documenting requirements for new and existing reports and processes.

You will work with VBA, SQL, Python, R and Tableau to highlight trends, support stakeholders, and design BI tools and dashboards for internal use.