Customer Experience Data Analyst - Reporting & BI

Dow Jones & Company; Princeton (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Retirement plans

Medical, dental & vision insurance

Education benefits

Parental leave

Family care benefits

Commuter transit program

Discounts

Employee referrals

Job summary

Dow Jones in New Jersey seeks a data analytics professional to develop and deliver reporting and management information across the business. You will analyze needs, document requirements, and improve existing systems while partnering with stakeholders across departments.

You will build dashboards, ensure timely reports within SLAs, and contribute to data-driven decisions. Proficiency in Excel, SQL, and visualization tools is required, with travel and some weekend support expected.

Qualifications

• 1-2 years of customer service and/or large data set experience.
• Advanced knowledge of MS Excel, with PivotTables, Macros and Charts.
• Proficiency with Google Workspace tools (Drive, Docs, Sheets, Slides, Forms).
• Intermediate VBA programming skills.
• Knowledge of SQL for data analysis.
• Familiarity with data visualization tools such as Tableau.
• Basic statistical analysis skills.
• Familiarity with digital experience trends and metrics.
• Familiarity with Snowflake.
• Python and R for data analysis.

Responsibilities

• Develop and provide reporting and relevant management information to all areas of the business.
• Deliver Reports and Analysis within agreed Service Level Agreements (SLAs).
• Design and develop management information/business intelligence for internal stakeholders.
• Update and maintain relevant working tools and materials.
• Undertake quality control and accuracy checks/audits.
• Monitor performance against SLAs and internal metrics.
• Deliver insights and stories across multiple mediums.
• Create presentations for Departmental managers to interface with the wider business.
• Support projects by providing reports and analysis to measure new initiatives.

Skills

Customer service

Data analysis

Excel (Pivot/Macros)

Google Workspace

VBA

SQL

Tableau

Python & R

Snowflake

Statistics

Digital metrics

Travel willingness

Weekend coverage

Tools

SQL

Python

R

Tableau

Snowflake

Excel

Job description

Dow Jones in New Jersey seeks a data analytics professional to develop and deliver reporting and management information across the business. You will analyze needs, document requirements, and improve existing systems while partnering with stakeholders across departments.

You will build dashboards, ensure timely reports within SLAs, and contribute to data-driven decisions. Proficiency in Excel, SQL, and visualization tools is required, with travel and some weekend support expected.