Data Analytics & Insights Specialist – Customer Service Center (Hybrid)

Dow Jones; Princeton (NJ); On-site; USD 61,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Medical, Dental and Vision Insurance

Education Benefits

Parental Leave

Family Care Benefits

Commuter Transit Program

Discounts

Employee Referral Program

Job summary

Dow Jones is seeking a Data Analytics/Customer Service professional based in New Jersey to develop reporting and BI solutions, deliver insights, and support performance analysis across departments.

You will create and maintain management information, highlight trends to leadership, and contribute to KPI dashboards while collaborating with cross-functional teams. Travel to contact centers may be required.

Qualifications

• 1-2 years of customer service experience and/or experience with large data sets.
• Advanced knowledge of MS Excel, with PivotTables, Macros and Charts.
• Proficiency with Google Collaboration tools (Drive, Docs, Sheets, Slides, Forms).
• Intermediate VBA programming skills.
• Knowledge of SQL and its role in data analysis.
• Willingness to travel to contact centers.
• Weekend oversight and incident/crisis management is possible.
• Basic knowledge of Tableau for data visualization.
• Basic statistical analysis skills.
• Familiarity with digital experience trends and metrics.
• Familiarity with Snowflake.
• Python and R for data analysis.

Responsibilities

• Develop and provide reporting and management information for stakeholders.
• Deliver reports and analyses within SLAs.
• Highlight trends to management and design BI for internal use.
• Update tools and materials and maintain MIS systems.
• Support projects with reporting to measure outcomes.

Skills

Advanced MS Excel (PivotTables, Macros

Google Workspace (Drive, Docs, Sheets,

SQL basics

VBA programming

Tableau

Python

R

Statistical analysis

Snowflake

Digital metrics familiarity

Tools

Tableau

Snowflake

Job description

Dow Jones is seeking a Data Analytics/Customer Service professional based in New Jersey to develop reporting and BI solutions, deliver insights, and support performance analysis across departments.

You will create and maintain management information, highlight trends to leadership, and contribute to KPI dashboards while collaborating with cross-functional teams. Travel to contact centers may be required.