Hybrid Data Analyst – Call Center Analytics & Insights

ACSC Auto Club Of Southern Calif; United States; Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States is seeking a Data Analyst for the ERS Call Center Analytics team. The role blends reporting design, KPI tracking, and ad hoc analysis across Snowflake, AWS, SQL, Python, and Tableau.

You will deliver internal performance and financial reports, support ETL processes, and collaborate with stakeholders on a hybrid schedule (3 days onsite, 2 remote). A quantitative degree and strong communication are required.

Qualifications

• Bachelor’s degree in a quantitative or technical field or comparable experience.
• Strong SQL proficiency and experience querying & manipulating data.
• Intermediate to advanced Tableau Desktop and Tableau Prep experience.
• Experience with Salesforce and Genesys Cloud preferred.
• Excellent written and verbal communication to share findings.

Responsibilities

• Design, build, and maintain reporting that measures KPIs like quality, growth, turnover, efficiency and accuracy.
• Develop internal performance and financial reports, including expense tracking and incentive analysis.
• Perform ad hoc data analysis across data sources using Snowflake, AWS, SQL, Python and Tableau.
• Identify trends, perform root cause analysis, and present data-driven solutions.
• Document data processes and reporting logic for production use.
• Support ETL data flow models and data pipeline development.

Skills

SQL

Tableau

Python

Data analysis

Communication

Education

Bachelor’s degree in quantitative field

Tools

Snowflake

AWS

Salesforce

Genesys Cloud

Job description

Auto Club Enterprises in the United States is seeking a Data Analyst for the ERS Call Center Analytics team. The role blends reporting design, KPI tracking, and ad hoc analysis across Snowflake, AWS, SQL, Python, and Tableau.

You will deliver internal performance and financial reports, support ETL processes, and collaborate with stakeholders on a hybrid schedule (3 days onsite, 2 remote). A quantitative degree and strong communication are required.