Hybrid Cyber Security Analyst — Firewall & EDR Operations

Securian Financial Group; United States; Hybrid; USD 72,000 - 134,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) retirement plan

Pension plan

Hybrid work arrangement

Job summary

Securian Financial Group is seeking a Security Operations Specialist to provide day-to-day support and optimization of perimeter and endpoint security platforms, including Palo Alto Firewalls, Netskope, CrowdStrike, and Carbon Black. You will help ensure stability, proper configuration, and compliance alignment.

In a hybrid role, you will handle incident response, change tasks, health checks, and documentation, collaborating with engineering, infrastructure, and vendor teams to drive

Qualifications

• Relevant experience supporting security operations, network security, endpoint security, or infrastructure security tools.
• Ability to troubleshoot technical issues using available documentation and by collaborating with peers, vendors, or engineering teams as appropriate.
• Familiarity with tickets, service requests, change requests, maintenance activities, and operational service management processes.
• Ability to follow documented procedures and communicate identified gaps or improvement opportunities.
• Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.

Responsibilities

• Provide daily operational support for Palo Alto Firewalls, including policy changes, rule reviews, object updates, troubleshooting, and coordination of firewall hygiene activities.
• Support Netskope operations, including policy administration, troubleshooting, configuration updates, and assistance with secure web gateway or cloud access security use cases.
• Support CrowdStrike operations, including sensor health checks, policy updates, exclusion reviews, and troubleshooting.
• Support Carbon Black operations, including agent health monitoring, policy maintenance, workstation and server troubleshooting, configuration updates, and coordination with endpoint engineering teams.
• Respond to operational tickets, service requests, maintenance tasks, and change activities within defined service level expectations.
• Investigate and resolve issues related to security tool performance, connectivity, policy enforcement, endpoint agent behavior, and user impact.
• Perform routine platform maintenance, including configuration reviews, version validation, health checks, and documentation updates.
• Partner with security engineering, infrastructure, endpoint, network, and vendor teams to resolve complex technical issues.
• Assist with maintaining accurate operational documentation, including standard operating procedures, troubleshooting guides, escalation paths, and knowledge base articles.
• Identify opportunities to improve operational efficiency, reduce recurring incidents, strengthen security controls, and improve service quality.

Skills

Security operations

Network security

Endpoint security

Troubleshooting

Collaboration

Tools

Palo Alto Firewalls

Netskope

CrowdStrike Falcon

Carbon Black

Job description

Securian Financial Group is seeking a Security Operations Specialist to provide day-to-day support and optimization of perimeter and endpoint security platforms, including Palo Alto Firewalls, Netskope, CrowdStrike, and Carbon Black. You will help ensure stability, proper configuration, and compliance alignment.

In a hybrid role, you will handle incident response, change tasks, health checks, and documentation, collaborating with engineering, infrastructure, and vendor teams to drive