Hybrid Customer Support Agent for Tech Rentals and Growth

Fragile; Greenfield (IN); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work schedule

In-person trainings

Growth opportunities

Job summary

Fragile is a high-growth startup redefining how people access consumer hardware through seamless rentals and flat monthly rates. The Customer Service Agent will respond to customers by phone, text, and email, and collaborate with logistics, billing, and technical teams to resolve issues.

A strong emphasis on follow-ups, documentation, and brand-aligned communication is required. Role involves hybrid work with in-person trainings; compensation is $21 per hour.

Qualifications

• Clear and professional written and verbal communication skills.
• Comfortable making phone calls, sending emails, and managing SMS conversations.
• Reliable, organized, and detail-oriented.
• Experience in customer service, retention, or subscription-based support preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Manage active customer cases with timely follow-ups and resolutions.
• Document customer interactions and feedback in internal systems.
• Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues.
• Process returns, swaps, and account adjustments per company policy.
• Maintain brand voice and professionalism in all communications.
• Identify recurring issues and report patterns to management.

Skills

Communication

Phone skills

Organized

Customer service

Job description

Fragile is a high-growth startup redefining how people access consumer hardware through seamless rentals and flat monthly rates. The Customer Service Agent will respond to customers by phone, text, and email, and collaborate with logistics, billing, and technical teams to resolve issues.

A strong emphasis on follow-ups, documentation, and brand-aligned communication is required. Role involves hybrid work with in-person trainings; compensation is $21 per hour.