Hybrid Customer Support

TEKsystems; United States; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems in New York, NY is seeking a Customer Support Representative for a hybrid, contract role supporting a Workday ERP implementation. You will be the first point of contact for employee inquiries, handling Tier 1 support via phone, email, chat, and case management.

The role requires 2+ years in customer service, strong communication, and comfort with fast-paced go-live environments. Onsite in Manhattan during busy periods, with remote work flexibility and a hybrid schedule (onsite in

Qualifications

• 2+ years of customer service, call center, help desk, or related experience.
• Strong phone, email, and written communication skills.
• Ability to multitask and manage a high volume of cases and inquiries.
• Excellent problem-solving and critical-thinking abilities.

Responsibilities

• Provide Tier 1 support for employee inquiries via phone, email, chat, and other channels.
• Assist employees with transactions, navigation, and troubleshooting related to Workday implementation.
• Create and manage support cases with focus on first-contact resolution.
• Escalate complex issues to Tier 2 and follow through to resolution.

Skills

Customer service

Communication

Multitasking

Problem-solving

Professionalism

Attention to detail

Tools

Workday

ServiceNow

Job description

Customer Support Representative (Hybrid)

Location: Lenox Hill / Manhattan, NY

Schedule: Hybrid (Remote & Onsite Flexibility Required)

Shift Options: 8:00 AM - 4:00 PM or 11:00 AM - 7:00 PM

Duration: Contract opportunity supporting a major Workday ERP implementation

About the Opportunity

We are seeking adaptable, customer-focused professionals to join a high-visibility support team during a large-scale Workday ERP implementation. This role is ideal for candidates who thrive in fast-paced environments, enjoy solving problems, and take ownership of helping customers through complex situations.

As a Customer Support Representative, you will serve as the first point of contact for employee inquiries, providing Tier 1 support through phone, email, chat, and case management systems. You will play a critical role in ensuring a smooth go-live experience by delivering exceptional customer service and helping employees navigate Workday-related questions and issues.

Responsibilities

• Provide Tier 1 support for employee inquiries received via phone, email, chat, and other support channels
• Assist employees with transactions, system navigation, and troubleshooting related to the Workday ERP implementation and existing Workday platform
• Create, document, manage, and resolve support cases with a focus on first-contact resolution whenever possible
• Escalate complex issues to Tier 2 support teams and follow through until resolution
• Track open cases, provide status updates, and ensure timely follow-up with stakeholders
• Deliver accurate and professional support during a high-volume go-live and hypercare period
• Maintain detailed documentation of interactions, resolutions, and case activity
• Learn new processes and procedures quickly as project needs evolve

Qualifications

Required:

• 2+ years of customer service, call center, help desk, service center, or support experience
• Strong phone, email, and written communication skills
• Ability to multitask and manage a high volume of cases and inquiries
• Excellent problem-solving and critical-thinking abilities
• Strong organizational skills and attention to detail
• Ability to remain professional, patient, and empathetic when assisting employees
• Comfortable working in a fast-paced, evolving environment

Preferred:

• Experience with Workday and/or ServiceNow
• Familiarity with Workday Finance or Supply Chain modules
• Experience supporting ERP implementations, system rollouts, or large-scale organizational changes

What We're Looking For

• Adaptable and resourceful individuals who can navigate change and learn quickly
• Team members who take ownership of issues and drive them to resolution
• Solutions-oriented professionals who can balance multiple priorities effectively
• Individuals who are comfortable working independently while collaborating with cross-functional teams

Work Environment & Schedule

• Anticipated remote work during November and December
• Required onsite presence in Manhattan during January and February to support Workday go-live and hypercare activities
• Expected return to a hybrid schedule in March
• Flexibility to work onsite whenever business needs require

Important Go-Live Dates:

Candidates must be available to work:

• December 31 (New Year's Eve)
• January 1 (Go-Live Day)
• January 2 & 3
• January 9 & 10

All other weeks will follow a standard Monday-Friday schedule.

Why Apply?

• Be part of a major enterprise technology transformation
• Gain valuable experience supporting a Workday implementation
• Work in a collaborative and dynamic environment
• Develop highly transferable customer support and ERP support experience
• Opportunity to make a direct impact during a critical organizational initiative

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.