Hybrid Customer Success Rep II

Dawn Foods Global; Jackson (MI); Hybrid; USD 50,000 - 76,000; Full time

Benefits offered by this job

Health insurance on Day 1

Competitive Pay

401(K) + company match

10 Paid Company Holidays

Paid Time Off

Professional training

Family-owned business over 100 years

Job summary

Dawn Foods in Jackson, MI, is seeking a Customer Success Rep II to be the first point of contact for customers and our sales team, handling order processing and ensuring a best-in-class experience.

You'll manage accounts, resolve issues, mentor CSR I's, and collaborate with cross-functional teams using Salesforce. The role requires at least 3 years in customer service and a strong problem-solving mindset, with a hybrid in-office schedule at the Dawn Home Office in Jackson, MI.

Qualifications

• High school diploma or GED required.
• At least 3 years of customer service experience in an office setting.
• Supply chain/distribution support experience is a plus.
• Strong problem-solving skills.
• Detail-oriented with multitasking and independence.
• Excellent verbal and written communication skills.

Responsibilities

• Manage assigned accounts with regular check-ins and order updates.
• Notify customers promptly about shortages or delays with timelines.
• Own House Accounts communications and order management.
• Mentor CSR I’s with training and troubleshooting.
• Support teammates and Sales during PTO coverage.
• Manage credits, returns, and documentation approvals.
• Collaborate with cross-functional teams to ensure service.
• Use Salesforce to enter leads and sample requests.
• Coordinate with Transportation to update delivery schedules.
• Be SME for Dawn platforms.
• Perform other duties as assigned by Customer Success management.

Skills

Customer service

Problem solving

Detail oriented

Verbal & written communication

Education

High school diploma/GED

Tools

Salesforce

SAP

Job description

Dawn Foods in Jackson, MI, is seeking a Customer Success Rep II to be the first point of contact for customers and our sales team, handling order processing and ensuring a best-in-class experience.

You'll manage accounts, resolve issues, mentor CSR I's, and collaborate with cross-functional teams using Salesforce. The role requires at least 3 years in customer service and a strong problem-solving mindset, with a hybrid in-office schedule at the Dawn Home Office in Jackson, MI.