Customer Success Associate I (On-Site)

Dawn Foods; United States; Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health insurance on Day 1

Competitive pay

401(K) + company match

10 paid company holidays

Paid time off

Professional training

Family-owned business over 100 years

Job summary

Dawn Foods, a global leader in bakery manufacturing and ingredients distribution, is seeking an entry-level Customer Success Rep 1 in Salt Lake City. You will process orders, handle inbound inquiries, and support daily operations to ensure accurate and timely service for market accounts.

The role requires a high school diploma or GED, 2 years’ experience in customer service or distribution support, and strong communication.

Qualifications

• Minimum of 2 years of experience in customer service or a supply chain/distribution support-related role.
• Order entry and/or management experience strongly preferred.
• Detail-oriented with the ability to multitask and work independently.
• Strong organizational skills and excellent verbal and written communication.

Responsibilities

• Enter and maintain customer orders while ensuring accuracy.
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments.
• Collaborate with Dawn Market Sales team members to build relationships with customers.
• Notify customers promptly about shortages or supply delays that may impact service or escalate to CSR II as needed.
• Provide entry level support on Digital platform inquiries via web or phone calls and assist or escalate to CSR II.
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager.
• Review daily SAP reports to track order processing activities.
• Address discrepancies and errors promptly to ensure order accuracy.
• Perform other duties as assigned by Customer Success management.

Skills

Customer service

Order entry

Attention to detail

Organizational skills

Written and verbal communication

Bilingual Spanish

Education

High School diploma or GED

Tools

SAP

Job description

Dawn Foods, a global leader in bakery manufacturing and ingredients distribution, is seeking an entry-level Customer Success Rep 1 in Salt Lake City. You will process orders, handle inbound inquiries, and support daily operations to ensure accurate and timely service for market accounts.

The role requires a high school diploma or GED, 2 years’ experience in customer service or distribution support, and strong communication.