Customer Service Rep I

Dawn Foods Global; Salt Lake City (UT); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health insurance on Day 1

Competitive pay

401(k) match

Paid holidays

Paid time off

Professional training

Family-owned company

Job summary

Dawn Foods is seeking a Customer Success Rep 1 to be the first point of contact for Market account customers and Market Sales Representatives. You will enter orders, manage inquiries, and support daily operations in a Salt Lake City distribution center.

The role emphasizes accuracy, attention to detail, teamwork, and effective communication with cross-functional teams. On-site work five days a week with potential weather-related remote days.

Qualifications

• High school diploma or GED required.
• A minimum of 2 years of experience in customer service or a supply chain/distribution support-related role.
• Order entry and/or management experience preferred.
• Detail-oriented with the ability to multitask and work independently.
• Strong organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Enter and maintain customer orders while ensuring accuracy.
• Effectively manage inbound customer service phone and web inquiries.
• Handle daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels.
• Collaborate with Dawn Market Sales team to build relationships with customers.
• Notify customers promptly about shortages or delays and escalate when needed.
• Provide entry level support on Digital platform inquiries via web or phone calls and assist or escalate as needed.
• Escalate customer concerns including credits due to pricing, fees, damage, or quality to CSR II or Manager.
• Initiate credits by identifying invoice discrepancies and manage local accounts payable transactions.
• Review daily SAP reports to track order processing activities.
• Address discrepancies and errors to ensure order accuracy.
• Perform other duties as assigned by Customer Success management.

Skills

Customer service

Detail oriented

Multitasking

Organizational skills

Communication skills

Order entry

SAP experience

Bilingual Spanish

Education

High school diploma/GED

Tools

SAP

Job description

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose And Overview

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

• Shift Schedule: Monday-Friday 7:00 AM - 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction
• Work Eligibility & Travel Requirements: On-site 5 days per week at the Salt Lake City Distribution Center. At leadership’s direction, occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues.
• Relocation Assistance: None

What will you do as a Customer Success Rep 1 at Dawn Foods?

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or elevate to a CSR II for alternative options
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or elevate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities.
• Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management.

What Does It Take to be a Customer Success Rep 1 at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

• A high school diploma or GED is required
• A minimum of 2 years of experience in customer service or a supply chain/distribution support-related role
• Order entry and/or management experience strongly preferred
• Detail-oriented with the ability to multitask and work independently
• Strong Organizational Skills
• Excellent verbal and written communication skills

Below are preferred qualifications to be a fit for this job

• SAP Experience
• Bilingual – Spanish-speaking and comprehension skills strongly preferred

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a Professional office environment 5 days per week.
• Team Member must regularly lift and/or move up to 25 pounds
• Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

The base salary range for this position is $42,870-$64,300 with bonus eligibility.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.