Customer Success Associate — Entry Level

Dawn Food Products; Salt Lake City (UT); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health insurance on Day 1

Competitive pay

401(k) + company match

10 paid holidays

Paid Time Off

Professional training

Family-owned company (100+ years)

Career advancement opportunities

Job summary

Dawn Foods is seeking a Customer Success Rep 1 to be the first point of contact for Market account customers and Market Sales Representatives, handling order processing and administrative functions to ensure an excellent customer experience. This on-site role at the Salt Lake City Distribution Center requires 5 days on-site with potential remote work during weather-related conditions.

You will manage orders, inquiries, daily tasks, and collaborate with the sales team to build relationships,

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years of experience in customer service or a supply chain/distribution support-related role.
• Order entry and/or management experience strongly preferred.
• Detail-oriented with the ability to multitask and work independently.
• Strong Organizational Skills.
• Excellent verbal and written communication skills.
• SAP experience preferred.
• Bilingual - Spanish-speaking strongly preferred.

Responsibilities

• Enter and maintain customer orders while ensuring accuracy.
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments.
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers.
• Notify customers promptly about any shortages or supply delays that may impact service or elevate to a CSR II for alternative options.
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or elevate to CSR II.
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager.
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions.
• Review daily reports from SAP to track order processing activities.
• Discrepancies and errors must be promptly addressed to ensure order accuracy.
• All other duties and responsibilities as assigned by Customer Success management.

Skills

Customer service

Order entry

Attention to detail

Multitasking

Communication skills

Organizational skills

Bilingual Spanish

Education

High school diploma or GED

Tools

SAP

Job description

Dawn Foods is seeking a Customer Success Rep 1 to be the first point of contact for Market account customers and Market Sales Representatives, handling order processing and administrative functions to ensure an excellent customer experience. This on-site role at the Salt Lake City Distribution Center requires 5 days on-site with potential remote work during weather-related conditions.

You will manage orders, inquiries, daily tasks, and collaborate with the sales team to build relationships,