Hybrid Customer Service Specialist I

Helen of Troy L P (Texas L P)

Marlborough (MA)

Hybrid

USD 30,000 - 38,000

Full time

8 days ago

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Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

401(k) with company match

Paid Time Off (PTO)

Job summary

Helen of Troy is seeking a Consumer Service Representative I for a hybrid role based in Marlborough, MA, with potential in El Paso, TX. The position emphasizes resolving consumer inquiries via phone or email, maintaining strong product knowledge, and delivering excellent service to support growth.

You will handle troubleshooting, order inquiries, warranty replacements, and product specs while meeting KPIs. Daily activities include CRM logging, outbound follow-ups, and collaboration with teams to

Qualifications

High School Diploma or GED required.
1+ years in a call center or retail environment preferred.
Authorized to work in the United States on a full-time basis.

Responsibilities

Answer phone and email inquiries to ensure consumer satisfaction within guidelines.
Check inventory and process replacements and/or credits for damaged products.
Provide product information including features and benefits to consumers.
Log calls/emails into CRM (Kustomer or Oracle).
Respond to consumer emails and follow up with outbound calls.