Hybrid Customer Marketing Manager — Shape Customer Stories

Superhuman; San Francisco (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid parental leave

Professional development budget

Job summary

Superhuman is seeking a Customer Marketing Manager to scale customer stories and voice-of-customer programs across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.

This role is highly cross-functional, partnering with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into measurable growth.

Qualifications

• 3-5+ years in customer marketing or content marketing in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication with storytelling ability.
• Experience managing production end-to-end (video, interviews, multimedia).
• Highly organized with multiple projects and stakeholders.

Responsibilities

• Recruit and manage an always-on roster of customers primed to evangelize our brand in campaigns, events and sales conversations.
• Produce case studies, video testimonials, quotes, and other proof assets communicating use cases and product value.
• Own the proof asset library including testimonial capture, rights, enablement, and feedback loops to Product and Marketing teams.
• Prioritize best customers and use cases for storytelling based on impact and strategic relevance.
• Manage end-to-end production for customer stories from intake to publication, including scripting and filming coordination.
• Collaborate with Sales, CS, Brand, Product, and Revenue Marketing on editorial campaigns.

Skills

Customer marketing

Content marketing

Storytelling

B2B SaaS

Relationship building

Video production

Editorial judgment

Tools

Video production tools

Job description

Superhuman is seeking a Customer Marketing Manager to scale customer stories and voice-of-customer programs across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.

This role is highly cross-functional, partnering with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into measurable growth.