Customer Marketing Manager

Superhuman; San Francisco (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid parental leave

Professional development budget

Job summary

Superhuman is seeking a Customer Marketing Manager to scale customer stories and voice-of-customer programs across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.

This role is highly cross-functional, partnering with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into measurable growth.

Qualifications

• 3-5+ years in customer marketing or content marketing in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication with storytelling ability.
• Experience managing production end-to-end (video, interviews, multimedia).
• Highly organized with multiple projects and stakeholders.

Responsibilities

• Recruit and manage an always-on roster of customers primed to evangelize our brand in campaigns, events and sales conversations.
• Produce case studies, video testimonials, quotes, and other proof assets communicating use cases and product value.
• Own the proof asset library including testimonial capture, rights, enablement, and feedback loops to Product and Marketing teams.
• Prioritize best customers and use cases for storytelling based on impact and strategic relevance.
• Manage end-to-end production for customer stories from intake to publication, including scripting and filming coordination.
• Collaborate with Sales, CS, Brand, Product, and Revenue Marketing on editorial campaigns.

Skills

Customer marketing

Content marketing

Storytelling

B2B SaaS

Relationship building

Video production

Editorial judgment

Tools

Video production tools

Job description

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

Superhuman is looking for a Customer Marketing Manager to build and scale the programs that turn our customers into one of our most powerful growth engines — across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.

This role is highly cross-functional. You’ll partner closely with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into the proof points that fuel every stage of the funnel.

In This Role, You Will:

Voice of Customer & Advocacy Programs

• Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
• Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
• Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.

Customer Story Pipeline

• Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
• Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
• Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.

Cross-Functional Partnership & Impact

• Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.
• Collaborate with Brand, Product, and Revenue Marketing on customer-centered marketing campaigns and initiatives, and improve how customer storytelling supports broader GTM efforts overall.
• Coordinate with Comms/PR and Content on customer story placement and other owned editorial opportunities (blog, social, whitepapers, etc.)

Qualifications

• 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder who is comfortable working directly with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication skills, with a knack for finding and shaping a compelling customer story.
• Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut.
• Highly organized, with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).