Hybrid Customer Experience Specialist – Orders & Quotes

Oldcastle Infrastructure; Atlanta (GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental benefits

Retirement plan

Wellness programs

Growth opportunities

Job summary

Oldcastle Infrastructure, a CRH Company, is a leading provider of outdoor living products and utility infrastructure solutions across North America. This entry-level Customer Service role focuses on promptly addressing inquiries, entering orders and estimates, and maintaining strong customer relationships in the designated market per Oldcastle SOPs.

Based in Atlanta, GA, this hybrid position emphasizes timely, respectful communication, coordination with transportation, planning, engineering and

Qualifications

• 2+ years Customer Service in an office environment.

Responsibilities

• Process and support customers’ orders and inquiries related to their dedicated market.
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service.
• Inform customers of the status of their orders, advising them of any changes.
• Comply with company attendance standards.
• Coordinate effectively with transportation, planning, engineering and sales.
• Create cases in NetSuite for customer issue resolution and product design.
• Basic understanding of processing EDI orders.
• Working with customers to create return authorizations.

Skills

Customer service

Communication

Excel proficiency

Tools

NetSuite

Job description

Oldcastle Infrastructure, a CRH Company, is a leading provider of outdoor living products and utility infrastructure solutions across North America. This entry-level Customer Service role focuses on promptly addressing inquiries, entering orders and estimates, and maintaining strong customer relationships in the designated market per Oldcastle SOPs.

Based in Atlanta, GA, this hybrid position emphasizes timely, respectful communication, coordination with transportation, planning, engineering and