Hybrid Customer Experience Operations Specialist I

Summit Utilities, Inc.; Fort Smith (AR); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible work hours

Job summary

Summit Utilities, Inc. is hiring a Customer Experience Operations Specialist I for a hybrid position in Arkansas or Oklahoma. The role focuses on ensuring customer-facing systems operate efficiently, partnering with IT and Operations to improve service levels and resolve escalated complaints.

The ideal candidate has strong problem-solving, analytical, and communication skills, with 1–3 years of related experience. Summit offers competitive pay and comprehensive benefits to support work-life balance.

Qualifications

• 1–3 years of experience in customer service, operations, or a related support function.
• Working knowledge of customer service systems and processes.

Responsibilities

• Use data analytics to identify process improvements.
• Investigate and resolve elevated customer complaints.
• Maintain system documentation and configuration records.

Skills

Attention to detail

Organizational skills

Analytical skills

Problem-solving

Communication skills

Ability to manage multiple tasks

Proficiency in Microsoft Office

Education

High School diploma or GED

Job description

Summit Utilities, Inc. is hiring a Customer Experience Operations Specialist I for a hybrid position in Arkansas or Oklahoma. The role focuses on ensuring customer-facing systems operate efficiently, partnering with IT and Operations to improve service levels and resolve escalated complaints.

The ideal candidate has strong problem-solving, analytical, and communication skills, with 1–3 years of related experience. Summit offers competitive pay and comprehensive benefits to support work-life balance.