Hybrid Customer Care Associate (Entry-Level)

PR Girl Manifesto; New York, Northern (NY, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

National Grid's Customer Contact Center Representative is an entry-level, union-represented role in Brooklyn that handles detailed transactions, research, and problem solving to resolve customer issues and concerns 24/7.

The position requires availability for shifts (including weekends and overtime), completed training, and the ability to multitask across several systems; bilingual candidates are preferred. A High School Diploma or GED is required.

Qualifications

• High School Diploma or GED; some college preferred.
• Customer service experience preferred.
• Must pass assessments and training.
• Ability to multitask across multiple system applications.
• Bilingual candidates preferred but not required.

Responsibilities

• Handle customer contacts via multiple channels (phone, email, chat).
• Update account information and apply customer payments.
• Assist with beginning/ending service and scheduling field orders.
• Resolve billing issues and collections concerns.
• Provide product information and referrals when needed.
• Respond to emergencies as first responders.

Skills

Multitask

Verbal communication

Written communication

Bilingual

Customer service

Education

High School Diploma or GED

Tools

CRM software

Job description

National Grid's Customer Contact Center Representative is an entry-level, union-represented role in Brooklyn that handles detailed transactions, research, and problem solving to resolve customer issues and concerns 24/7.

The position requires availability for shifts (including weekends and overtime), completed training, and the ability to multitask across several systems; bilingual candidates are preferred. A High School Diploma or GED is required.