Hybrid Customer Care Advisor – Tech Support & Health Plans

Best Buy Health; Novi (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Health is seeking aCustomer Care Representative in Novi, MI for a hybrid role supporting subscribers and caregivers with billing, service plans, and account changes. You’ll manage calls, document interactions, and resolve questions while maintaining HIPAA and privacy standards.

Responsibilities include listening actively, offering appropriate solutions, and guiding customers through products and services that fit their needs.

Qualifications

• 1 year of customer service or call center experience.
• Ability to handle inquiries about billing, plans, and account changes.
• Strong documentation and multitasking skills.

Responsibilities

• Answer high volume inbound calls from new and existing subscribers.
• Listen actively and respond with supportive solutions.
• Suggest products and services aligning with customer needs.
• Protect customer information per federal and state regulations (e.g., HIPAA).

Skills

Active listening

Customer service

Call center experience

Job description

Best Buy Health is seeking aCustomer Care Representative in Novi, MI for a hybrid role supporting subscribers and caregivers with billing, service plans, and account changes. You’ll manage calls, document interactions, and resolve questions while maintaining HIPAA and privacy standards.

Responsibilities include listening actively, offering appropriate solutions, and guiding customers through products and services that fit their needs.