Hybrid Customer Account & Logistics Analyst

Shearer's Foods; Kentucky; Hybrid; USD 52,000 - 76,000; Full time

Job summary

Shearer's Foods in Massillon, OH seeks a Customer Account Services Analyst to manage order entry through shipment, serving as a key contact for customers and internal teams. You will ensure on-time and in-full delivery, resolve issues, provide reporting, and coordinate across Scheduling, Transportation, and Sales to protect service levels and drive business results.

The role requires data analysis, strong communication, and the ability to balance customer needs with inventory, pricing, and

Qualifications

• Minimum of three years of relevant experience in customer service, account management, supply chain, operations, logistics, or a related function.
• Experience supporting internal and external customers in a fast-paced, service-focused environment.
• Strong written and verbal communication skills with customers, leadership, and cross-functional partners.
• Strong organization, follow-through, attention to detail, and ability to manage multiple priorities.
• Ability to analyze data, identify issues, evaluate options, and recommend practical solutions.

Responsibilities

• Respond promptly and professionally to customer questions, requests, order changes, and service concerns.
• Manage customer orders received through email, electronic transfer, or customer portals from order entry through shipment.
• Maintain accurate customer portal information, order details, inventory updates, production schedules, and shipment status.
• Monitor orders to ensure on-time and in-full shipments, escalating issues and coordinating resolution across internal teams.
• Evaluate order challenges and recommend solutions that balance customer needs, service impact, inventory, Sales priorities, and financial considerations.
• Investigate complaints, deductions, service failures, and order issues while partnering with appropriate teams to resolve them.
• Review aging inventory and work with Sales and customers to reduce scrap risk, manage transitions, and minimize financial exposure.
• Provide reporting, analysis, and account updates to support customer, Sales, and management decision-making.
• Track case fill, ROTIF, short shipments, and late shipments; support root-cause review and corrective action.
• Support new product launches, end-of-life items, part transitions, redesigns, and customer-impacting service risks.
• Coordinate with Scheduling, Transportation, Load Planning, Supply Chain, Operations, Accounts Receivable, and Sales on priorities, issues, and customer needs.

Skills

Strong written and verbal沟通

Education

Bachelor’s degree in Supply Chain, Operations, Business, or related field

Tools

Microsoft Office

Job description

Shearer's Foods in Massillon, OH seeks a Customer Account Services Analyst to manage order entry through shipment, serving as a key contact for customers and internal teams. You will ensure on-time and in-full delivery, resolve issues, provide reporting, and coordinate across Scheduling, Transportation, and Sales to protect service levels and drive business results.

The role requires data analysis, strong communication, and the ability to balance customer needs with inventory, pricing, and