Senior Customer Quality Analyst, Consumer Affairs

Shearer's Foods; Massillon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Shearer's Foods in Massillon, OH is seeking a Customer Quality Senior Analyst to partner with customers, consumers, and plants to maintain quality and food safety programs. You will address complaints, support reporting and trending, and help ensure end-user expectations are met; collaboration with retail grocery, food service customers, and manufacturing staff is essential.

This role requires strong attention to detail, analytical skills, and clear communication, with a focus on safety and

Qualifications

• Degree in food science, food quality or related field; equivalent experience accepted.
• Strong analytical and problem-solving abilities; attention to detail required.
• Excellent written and verbal communication; customer service orientation.

Responsibilities

• Serve as liaison to customers, consumers, and plants to maintain quality and food safety programs.
• Address customer and consumer complaints; ensure prompt response and delivery of required outcomes.
• Support reporting, trend analysis, and response coordination with retail grocery, food service, and manufacturing teams.
• Coordinate investigations and communication for quality issues and risk assessments.

Skills

Attention to detail

Analytical problem-solving

Verbal and written communication

Education

Degree or equivalent experience in food science, food quality or customer service

Job description

Shearer's Foods in Massillon, OH is seeking a Customer Quality Senior Analyst to partner with customers, consumers, and plants to maintain quality and food safety programs. You will address complaints, support reporting and trending, and help ensure end-user expectations are met; collaboration with retail grocery, food service customers, and manufacturing staff is essential.

This role requires strong attention to detail, analytical skills, and clear communication, with a focus on safety and