Customer Service Representative

Atlas Copco Airpower N.V.; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off (4 weeks)

Life & Disability insurance

Learning culture & mobility

Onboarding program with buddy

401(k) retirement plan

LinkedIn Learning access

Job summary

Atlas Copco Airpower N.V. in Charlotte, NC is hiring a Customer Service Representative to join the Supply Chain Team. This hybrid role splits time between our South Charlotte distribution center and remote work, reporting to the Customer Service Manager.

You will be the main contact for customers, handle inquiries and orders, coordinate with Planning, Purchasing and Transportation, and contribute to continuous improvement initiatives. 2+ years in customer service and SAP experience are expected.

Qualifications

• 2+ years in customer service.
• Experience working in SAP.
• Experience in inventory control, distribution, supply chain, or logistics.
• You are fluent in English, as this is our internal language.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, or chat.
• Address inquiries, concerns, and service requests and take ownership of tasks.
• Coordinate with Planning, Purchasing, and Transportation teams to ensure accurate order fulfillment.
• Escalate unresolved issues and ensure follow-up and resolution.
• Contribute to continuous improvement and share customer insights with other departments.

Skills

Customer service

Communication

Relationship building

Fluent English

Education

Associates degree in business or supply chain

Tools

SAP

Job description

The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager. You will work with a team of 2other Customer Service Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position #LI-Hybrid Working 3 days a week in office and 2 days from home.

Customer Interaction

• You will serve as the primary point of contact for customers, addressing inquiries, concerns, and service requests through phone, email, or chat.
• Take ownership of tasks and demonstrate accountability in completing assigned tasks.
• Resolve customer issues efficiently and in alignment with company policy.
• Provide accurate, timely information on products, services, availability, and order status.
• Communicate clearly and professionally with diverse customer groups.
• Escalate unresolved or complex issues to the appropriate internal departments, ensuring proper follow-up and resolution.
• Identify recurring issues and suggest proactive solutions to reduce customer friction and improve operational efficiency.
• Coordinate with Planning, Purchasing, and Transportation teams to ensure accurate and timely order fulfillment.
• Share relevant customer insights with other departments to help drive process improvements and customer-centric strategies.
• Participate in regular interdepartmental meetings to align service goals with broader operational objectives.
• Participate in continuous improvement initiatives to enhance the customer experience.
• Assist in documenting procedures, FAQs, and troubleshooting steps to enhance team knowledge base.
• Encourage a culture of learning by promoting knowledge sharing and upskilling opportunities within the team

To succeed, you will need

• 2+ years in customer service
• Experience working in SAP
• Experience in inventory control, distribution, supply chain, or logistics
• You are fluent in English, as this is our internal language.
• Customer focused (both internal and external)
• Ability to establish positive relationships with team members and customers
• Associates degree in business, supply chain, or related field (or equivalent work experience)

In return, we offer

• Excellent paid time off (4 weeks!)
• Life & Disability insurance
• We believe in and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a on-boarding program, including guidance by a personal buddy.
• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call [phone]. Reasonable accommodation requests will be considered on a case-by-case basis.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Distribution Center in Charlotte North Carolina

Contact information

Talent Acquisition Team: Chelsea Yates

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.In 2024, Atlas Copco Group had revenues of BSEK 177 and at year end about 55 000 employees.